Apply on Employer Site

Bosch Home Comfort USA · 1 day ago

Client Account Manager, Roadside Protect

Itasca, IL

Contract

Onsite

Senior Level

5+ years exp

Bosch Home Comfort USA is a leader in high-quality technologies and services, and they are seeking a Client Account Manager for their Roadside Protect division. The role focuses on ensuring operational commitments to clients, enhancing client retention and profitability, and requires a deep understanding of the Roadside Assistance market.

IndustrialManufacturing

No H1B

Responsibilities

Provide direction and initiative on improving company operations and service experience for assigned clients and client’s customers

Respond to day-to-day client questions on company operations, such as complaints, approvals, damages and special dispatch requests

Support the client invoicing process

Support, develop and deliver client business/performance reviews

Preparation and delivery of client reporting for dashboards and KPIs

Responding to and managing client technical requests

Overseeing the client onboarding process for new clients and or new product lines including technical setup, training, and quality program

System support and set up for dispatching and service platforms, eligibility file processing, registration sites, telecom and apps and client logins

Represent the company at industry events to promote our brand and identify new opportunities

Manage Client profitability to contractual and annual plan targets

Recommend day to day operational adjustments to meet client and business demands

Partner with Sales and Business Development on new and existing RFPs and contracting

Qualification

Account managementRoadside Assistance knowledgeClient retentionBusiness acumenMS Office proficiencyNegotiation skillsCommunication skillsInterpersonal skillsOrganizational skillsSelf-motivationWork under pressure

Required

Bachelor's degree in business administration or a related field

REQUIRED: 5+ years of account manager experience within the Roadside Assistance industry, specifically supporting automotive, fleet and/or Insurance companies

Proven track record with success in client retention, growth and delivering high levels of satisfaction within existing accounts

Demonstrated ability to resolve complex service delivery issues and partner with business areas to resolve problems

Exceptional negotiation skills with a 'get-it-done' mentality

Strong business acumen and strategic thinking

Excellent communication, presentation, and interpersonal skills

Highly organized, self-motivated, and able to work independently in a fast-paced environment

Work well under pressure and stressful situations, exhibit emotional control

Intermediate skills in MS Word, MS Excel, MS Outlook, MS Powerpoint; Internet savvy

Willingness and ability to travel as required for customer needs and industry events