USALLIANCE Financial ยท 1 day ago
Mortgage Quality Assurance Manager
Chelmsford, MA
Full-time
Hybrid
Mid, Senior Level
$74K/yr - $84K/yr
5+ years expUSALLIANCE Financial is committed to innovation and teamwork, providing opportunities for professional growth in a supportive environment. The Mortgage QA Manager leads the Mortgage Quality Control Program to ensure compliance with regulations and manages loan audits, vendor relationships, and reporting of quality control findings.
BankingCredit CardsFinancial Services
No H1B
Responsibilities
Maintain agency compliant QC procedures, sampling plans, and defect tracking in alignment with Fannie Mae QC requirements
Sample and identify loans that require review, including preparing necessary data files for monthly testing
Conduct file reviews, including prefunding, due diligence, and discretionary reviews targeting high-risk areas; conduct other reviews as identified by management
Manage QC vendor relationships and ensure accurate, timely delivery of results
Analyze QC findings and present trends, root causes, and recommendations to senior leadership
Maintain executive dashboards and monthly QC reporting packages
Monitor new agency guidelines, updates and industry changes; evaluate operational impacts and ensure timely implementation
Train mortgage staff on investor requirements, process changes, and quality expectations
Partner with Production, Underwriting, and Secondary Market to maintain ongoing investor eligibility and reduce investor risk
Train new underwriters on agency guidelines, file quality expectations, and common defect trends
Collaborate with production, processing, underwriting, and closing teams to proactively reduce defects and strengthen loan manufacturing quality
Qualification
Required
Minimum of 5 years of experience in mortgage quality control, underwriting, or compliance
Strong knowledge of mortgage loan products, processes, and documentation
In-depth understanding of investor guidelines and regulatory compliance (e.g., RESPA, TILA, HMDA, TRID)
Analytical and detail-oriented with excellent problem-solving skills
Proficient in mortgage LOS platforms (e.g., Encompass) and QC tools
Excellent verbal and written communication skills
Ability to work independently and collaboratively across departments
Benefits
Competitive salary and benefits package
Opportunities for professional development and career growth
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
Paid Time Off, Wellness Time & Paid Federal holidays
401K with 6% match
High Performance Culture
Company
USALLIANCE Financial
Usalliance Financial is a full-service credit union that offers a wide range of banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brett Wheeler
CFO and EVP of Finance and Risk Management
Company data provided by crunchbase