Maggiano's Little Italy · 1 day ago
Service Desk Analyst, Restaurant Support
Coppell, TX, United States
Full-time
Hybrid
New Grad, Entry LevelBrinker International, the parent company of Maggiano's Little Italy, is seeking a Service Desk Analyst to provide technical support and maintenance for IT equipment and services within the restaurant environment. The role involves troubleshooting issues, maintaining documentation, and ensuring exceptional customer service for restaurant team members.
Restaurants
Responsibilities
Provide first-level technical support via email and ticketing system (ServiceNow) to restaurant team members
Troubleshoot hardware, software, and network system issues
Where service cannot be restored pursue possible workarounds to mitigate the impact of the issue
Escalate complex issues to appropriate IT teams while ensuring clear communication and follow-up
Maintain detailed documentation within ServiceNow
Utilize the knowledge base (KB) to attempt to restore services
Support user account management, password resets, and access control in accordance with company policies
Deliver exceptional customer service and maintain a high level of professionalism in all interactions
Qualification
Required
Provide first-level technical support via email and ticketing system (ServiceNow) to restaurant team members
Troubleshoot hardware, software, and network system issues
Where service cannot be restored pursue possible workarounds to mitigate the impact of the issue
Escalate complex issues to appropriate IT teams while ensuring clear communication and follow-up
Maintain detailed documentation within ServiceNow
Utilize the knowledge base (KB) to attempt to restore services
Support user account management, password resets, and access control in accordance with company policies
Deliver exceptional customer service and maintain a high level of professionalism in all interactions
Understanding what great service looks like and the heart for delivering this level of service to our restaurants
Ability to work in a fast-paced environment always maintaining a high sense of urgency
Ability to tightly follow process
Comfortable operating with a constant sense of urgency
Analytical thinking with strong problem-solving skills
Strong phone skills
Ability to document good case notes while working on an issue and that can be understood by others
Ability to collaborate and function within a team environment while also being able to work standalone to restore service
Comfortable navigating within a windows operating system's file structure
Preferred
Basic understanding of Point Of Sales support a strong plus
Basic understanding of network connectivity is a strong plus
Benefits
Competitive package with medical, dental, and vision coverage
Life insurance
Paid vacation and holidays
401(k) with company match
Employee Assistance Program with counseling, financial, legal, and life resources
Best You EDU, offering education programs and tuition reimbursement
Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®
Annual bonus eligibility for every RSC Team Member
On-site gym and fitness classes like yoga and boot camp
Company-wide events
Casual, collaborative atmosphere
Company
Maggiano's Little Italy
Maggiano's Little Italy is a group of restaurants that specializes in Italian-American cuisine.
Founded in 1991
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chelsea Xian
Co-Founder of Live Music Program
AHNICH KHALID
MANAGING PARTNER
Recent News
2025-10-31
2025-10-31
Company data provided by crunchbase