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Chubb · 2 days ago

Client Specialist I

Triangle Plaza 8750 W. Bryn Mawr Avenue, Chicago, IL, 60631, US

Full-time

Onsite

Mid Level

3+ years exp

Combined Insurance, a Chubb Company, is seeking a Client Specialist to join their fast-paced, high energy team. The Client Specialist will serve as a primary service contact for the over-500-life market segment, managing complex service issues and collaborating with various internal and external partners.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Primarily supports Book of Business 500 lives and greater

True Subject-Matter Experts on all Chubb processes and products

Assists the Account Management and Account Executive team by providing daily client-facing support

Ability to organize and resolve complex, large-case service issues involving high-profile customer and broker relationships

Primary contact for complex service issues and day-to-day inquiries

Serve as the liaison between external client and broker partners and internal home office colleagues

Together with Account Manager and Account Executive, develops proactive account activities, identifies opportunities for growth, and executes the plan

Handle customer education on Chubb tools, administrative services and administrative guidelines. Will provide support with plan changes, BOR Changes, acquisitions, and any other policy-level activity

Effectively partner across the Chubb Workplace Benefits Organization in order to drive resolution to complex service issues

Promote Chubb’s products and services

Attends and participates in all mandatory training, meetings, etc

Approaches role with a Continuous Improvement Mindset, looking to identify and implement organizational process solutions

Qualification

Client relationship managementProblem solvingMS Office proficiencyCustomer-facing experienceResults orientationInterpersonal skillsCommunication skillsAdaptabilityInitiative