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Live Nation Entertainment · 1 day ago

Venue Merchandise Manager at Credit Union 1 Amphitheatre- Tinley Park

Tinley Park, IL

Part-time

Onsite

Mid Level

$17.60/hr - $22/hr

Live Nation Entertainment is the world’s leading live entertainment company, and they are seeking a Merchandise Manager to oversee the successful operation of all on-site artist/tour merchandise outlets. The role involves leading a team of merchandise specialists to ensure an exceptional merchandise purchasing experience for guests and fans in Live Nation venues.

ConcertsEvent PromotionEventsMedia and EntertainmentTicketing

Responsibilities

Serve as a liaison amongst Artist/Tour Representative(s), Venue Management, and Merchandise Specialists team

Oversee team of Merchandise Specialists to ensure an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues

Act as a brand ambassador for Live Nation, its local sponsors, and the venue

Communicate with Artist/Tour Representative to advance product line for upcoming event(s)

Develop Merchandise Specialist schedule based on event projections

Oversee inventory count-in and count-out procedures

Support successful sales operations at each event by training, mentoring, and motivating Merchandise Specialists team

Ensure merchandise stands always remain clean and presentable and displays meet or exceed expectations

Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations

Complete all required reports in a timely manner, including pre-show, post-show, and payroll reports

Communicate with Venue Management and Regional Merchandise Management team

Ensure team compliance with Live Nation policies and procedures, as well as health and safety regulations

Qualification

Inventory ManagementLeadershipCommunicationCustomer ServiceDetail-orientedBasic Business ProficiencyEvent MerchandisingTouch-screen SystemsTeam-drivenInterpersonal SkillsMentoring

Required

Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)

Must be able to stand for long periods of time

Must be able to lift up to a 50-pound box

Must be able to work in outdoor environments in potentially extreme temperatures

Must have a working understanding of touch-screen based systems

Must be of legal working age in the state

Merchandise Managers must have refined communication and interpersonal skills

Merchandise Managers are detail-oriented and highly organized

Merchandise Managers are guest-centric and able to respond to requests and concerns in a professional manner

Merchandise Managers must be team-driven and possess advanced leadership adeptness with the ability to train and mentor in a positive manner

Merchandise Managers must have basic business proficiency with an understanding of the importance of forecasting and timely reporting

Preferred

Event merchandising positions desirable

Positions that leverage customer service or hospitality

Prior experience is not as important as the appropriate attitude and interpersonal skills

Benefits

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Company

Live Nation Entertainment

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Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.

Founded in 1996