Johnson & Johnson MedTech · 1 day ago
Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operations - Psoriatic
Horsham, PA
Full-time
Onsite
Mid, Senior Level
$102K/yr - $177K/yr
5+ years expJohnson & Johnson MedTech is a leader in healthcare innovation, committed to improving health for humanity. They are seeking a Manager for Immunology Patient Experience Customer Solutions Field Reimbursement Business Operations, responsible for developing strategies to support patient access to therapies and ensuring operational excellence in the reimbursement process.
Hospital & Health Care
Responsibilities
Analysis of Fulfillment Metrics deployment/execution practices to assess effectiveness of FRM team and communicate impact to internal business partners
Creating operational processes and efficiencies
Leading implementation of strategic initiatives
Collaborating with relevant stakeholders, including but not limited to Marketing, Sales, Legal, Medical and Regulatory to define and execute strategy in a matrixed environment
Collaborate with data teams to understand the impact of the field reimbursement strategies through metric analysis, and develop strategic execution recommendations aligned to brand imperatives, including impact of current FRM Rules of Engagement
Support of key field reimbursement execution initiatives (e.g., product launches and launch team participation, technology enhancements, affordability solutions, omni-channel)
Collaborate with both Patient and Caregiver Solutions and Patient Access and Affordability Solutions teams to share field reimbursement insights informing operational hub enhancements, and support patient experience improvement initiatives
Ensure the field reimbursement resources, processes, tools and systems optimize the ability of patients to get access to Johnson & Johnson Immunology therapies and are compliant with relevant regulations and Johnson and Johnson internal policies
Communicate risks or process issues that impact JJIM Immunology's ability to comply with regulations, that impact patient or Immunology customers' satisfaction or that impact JJIM Immunology internal resources or patient access vendors ability to provide a positive and compliant customer experience JJIM Immunology leadership as appropriate
Orchestrate project work in a matrixed environment to ensure field reimbursement manager strategy and operations are optimized for excellence in field execution
Qualification
Required
5 years of healthcare business experience (ex: CE/analytics, access/reimbursement, finance, sales, marketing, analytics, and operational roles) with demonstrated project management capability is required
Bachelor's degree required; MBA or other related advanced degree preferred
Working across a matrixed organization
Possess strong analytical thinking abilities, demonstrate strategic thinking and planning and work well in a matrix environment without direct line authority
Able to influence thinking amongst senior leaders and possess excellent communication skills
Preferred
Immunology experience preferred
Benefits
Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
This position is eligible to participate in the Company’s long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Walker
CFO & VP of Finance DePuy Synthes
Tino Schweighoefer, MBA
CFO Monarch Platform
Company data provided by crunchbase