East Boston Neighborhood Health Center · 2 months ago
Administrative Director, BHC
East Boston
Full-time
Onsite
Lead/Staff, Director/Executive
$119K/yr - $136K/yr
5+ years expNeighborHealth, formerly East Boston Neighborhood Health Center, is one of the largest community health centers in the country, dedicated to serving the greater Boston area. The Administrative Director, BHC, will oversee the daily operations of the Behavioral Health Urgent Care service, ensuring high-quality care delivery while also engaging in clinical practice. This role involves significant administrative responsibilities, including the development and evaluation of service delivery systems in collaboration with the Medical Director of Behavioral Health.
Health CareHospital
Responsibilities
Develops and implements changes to clinical workflows and practices to support the department’s ongoing BH crisis intervention, stabilization and practice guidelines
Develops monitoring systems to support the delivery of high quality, safe and effective behavioral health urgent care
Establishes, implements and oversees the efficacy of clinical protocols
Designs, implements, and oversees the department’s performance improvement efforts
Reviews and revises existing policies, procedures and clinical protocols and develops new ones as indicated
With the Medical Director of Behavioral Health, continually assesses and modifies the staffing necessary to support the delivery of high quality, safe and effective behavioral health emergency care
Provides guidance, support and supervision for the care delivery team comprised of RNs. MAs, and clerical staff across all three shifts
Under the direction of the Medical Director provides guidance and support to the provider staff comprised of psychiatrists, psychiatric nurse practitioners, and behavioral health clinicians across all three shifts
In collaboration with RN, MA and clerical leadership, establishes, implements and maintains standards for each discipline
Provides direct support, ongoing education and leadership mentoring to the designated triage nurses responsible the patient flow on the floor
Develops an ongoing staff education program for each discipline
Represents the BHUCS at key NeighborHealth meetings (e.g. Clinical Administrative Directors) and committees (e.g. Infection Control, Performance Improvement, Joint Commission Subcommittee, Emergency Operations Planning Committee)
In collaboration with the Medical Director of Behavioral Health, plans the agenda and provides reports for the monthly departmental review meeting with Senior Administration
Develops and manages the department’s dashboard (visit data, staffing patterns, and other indicators as appropriate)
In collaboration with CBHO/VP and Medical Director, identifies, evaluates and implements methods to optimize operating costs, distribution of personnel and workflow
Collaborates with the Medical Director and Finance Team in developing the departmental annual budget and monitoring monthly expense reports
Provide direct patient care appropriate to the role of the NP/PA or RN, whichever applies, within the BHUCS
Maintain excellent punctuality and attendance
Promote a sense of “team work” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation
Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model
Adheres to all EBNHC and departmental polices and procedures
Participate in required departmental activities and meetings
Perform other related duties
Qualification
Required
Licensed Registered Nurse with Master's Degree (MBA/MNA/MHA/MPH/MSN) or
Certified Nurse Practitioner or Physician Assistant or
Master's Level Behavioral Health Clinician licensed or licensed prepared
Minimum of 5 years of clinical experience in Behavioral Health Urgent Care Medicine
Minimum of 5 years of progressively more responsible supervisory and management experience ideally in a BH Urgent Care or Emergency Department in Critical Care
Excellent verbal and written communication skills
Strong computer skills (Excel, Outlook, Word; Electronic Medical Records)
Preferred
Experience applying Lean concepts to clinical workflows a plus
Experience serving a diverse patient population preferred
Spanish Language fluency preferred, but not required
Company
East Boston Neighborhood Health Center
East Boston Neighborhood Health Center has become NeighborHealth — and we have a new LinkedIn page! Please follow us @neighborhealthofficial to stay up to date on our news and information.
1001-5000 employees
H1B Sponsorship
East Boston Neighborhood Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (15)
2022 (4)
2021 (15)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Ernani DeAraujo
Vice President and Chief Administrative Officer
Laura Rogers
VP,CIO
Recent News
Boston Business Journal
2023-02-27
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