iCapital · 18 hours ago
ServiceNow Architect - Assistant Vice President / Vice President
New York, New York, United States
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $170K/yr
7+ years expiCapital is looking for a dynamic and experienced ServiceNow Architect to lead and optimize internal applications. This role is crucial for driving the creation and enhancement of ServiceNow products, ensuring alignment with company objectives and user needs.
Asset ManagementBankingFinancial ServicesFinTech
Responsibilities
Define and maintain the product vision, strategy, and roadmap for ServiceNow (ITSM, ITOM, ITAM, TPSM, GRC), ensuring alignment with company goals and best practices
Lead high-impact projects, managing high-risk initiatives and ensuring consistent value delivery
Uphold governance and compliance, ensuring ITIL-aligned processes, data integrity, and audit readiness
Drive continuous improvement by evaluating new ServiceNow features and best practices
Monitor platform performance, gather feedback, and propose enhancements to improve efficiency, experience, and data quality
Communicate changes, provide training, and support adoption in order to implement change management for platform updates
Ensure module integration and alignment, collaborating with architects and product owners to manage dependencies
Oversee ServiceNow design and configuration, guiding minimal customization to maintain stability and upgradability
Review and accept completed work, ensuring it meets quality standards and delivers value
Lead Agile ceremonies including backlog grooming, sprint planning, and reviews. Apply Agile and Scrum principles to manage complex products and interdependencies
Work with Development teams to ensure shared understanding of requirements and provide guidance during sprints and remove blockers
Collaborate with stakeholders (IT, business units, process owners) to gather and prioritize requirements and serve as the main contact for product-related inquiries
Develop and manage a prioritized product backlog
Write clear user stories with defined acceptance criteria
Adjust priorities based on feedback and evolving needs
Qualification
Required
Bachelor's degree in computer science, information systems, business administration, or related field, or relevant work experience is required
ServiceNow Certified System Administrator (CSA) certification is required
3+ years hands-on with ServiceNow as an admin, developer, or product owner, including ITSM, ITOM, ITAM, or GRC
7+ years in product management, ownership, or business analysis, with a strong record of delivering product vision and strategy in Agile environments
Strong collaboration with cross-functional teams and stakeholders
Experience with full lifecycle ServiceNow implementations or major upgrades
Strong understanding of ITIL and ITSM best practices
Proven ability to translate business needs into user stories and manage a product backlog
Preferred
Integration experience with enterprise systems (e.g., directory services, CRM, monitoring tools) is a plus
Familiar with core ITSM processes (Incident, Change, Request, CMDB, Asset Management). GRC experience is a plus
Benefits
Equity for all full-time employees
Annual performance bonus
Comprehensive benefits package
Employer matched retirement plan
Generously subsidized healthcare with 100% employer paid dental
Vision
Telemedicine
Virtual mental health counseling
Parental leave
Unlimited paid time off (PTO)
Company
iCapital
Innovating at the intersection of technology and investment opportunity, iCapital streamlines the integration of alternative investment strategies into client portfolios.
1001-5000 employees
H1B Sponsorship
iCapital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (6)
2021 (10)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$1.55BKey Investors
Bank of AmericaTemasek HoldingsPing An Global Voyager
2025-07-10Private Equity· $820M
2022-06-23Corporate Round
2021-12-23Series Unknown· $50M
Leadership Team
Dan Vene
Co-Founder and Managing Partner
Nick Veronis
Managing Partner & Co-Founder
Recent News
2025-12-18
Company data provided by crunchbase