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Mainsail Lodging & Development · 1 day ago

Event Manager

Fort Myers, FL

Full-time

Onsite

Mid Level

Mainsail Lodging & Development is seeking an Event Manager to coordinate and supervise business after it is booked by the Sales Department. The role involves acting as a liaison between customers and operating departments to ensure successful events and generate repeat business.

HospitalityReal Estate

Responsibilities

Provide overall direction, coordination, and ongoing evaluation of operations of group, catering, or in-house events

Assist in facilitating a smooth turnover from sales to service, and back to sales

Serve as liaison between the Sales Manager, operational departments, and customer throughout the event management process

Follow-up with customer/meeting planner contact received via new event turnover(s) within 24 hours via telephone and within 3 days via email

Conduct planning site visits and inspections with customers/meeting planners

Understand and exhibit knowledge of food and beverage offerings, event technology products/procedures, group and catering forecasting, hotel revenue strategy, meeting room set-up types/capabilities, and sleeping room types/configurations through mindful event planning and decision-making

Understand and exhibit knowledge of customer/meeting planner’s event vision, event points of importance, and event budget through intentional recommendations and customized event plans

Identify opportunities to increase revenue and exhibit knowledge of sales techniques by effectively proposing and upselling enhancement ideas to customers/meeting planners

Respond to customer/meeting planner trends, needs, issues, comments, and problems in a timely fashion to ensure a quality experience and enhance future sales prospects

Follow established procedures and collaborate with other employees/departments to ensure accuracy and operation success

Effectively collaborate with the Culinary Team to accommodate dietary restrictions and allergies. Create (through collaboration) customer-focused proposed solutions for unique food-related requests or custom menu requirements

Monitor and manage group room blocks, including room block pick up, where applicable. Communicate trends and/or customer/meeting planner requests with Group Housing

Keep customer/meeting planner apprised of potential room block or food and beverage attrition, and accurately maintain meeting space inventories

Work with outside vendors to minimize the hotel’s risk by communicating hotel policies and procedures with the vendor, as well as enforcing and obtaining required insurance policies for each event. Collaborate as necessary to ensure customer/meeting planner satisfaction for all events/groups

Prepare and generate resumes, floor plans, banquet event orders (BEOs), event order contracts (EOCs), site visit alerts, and sleeping room blocks, as necessary

Create and arrange unique VIP experiences for customer identified VIPs, including communicating VIP stay details, collaborating with Group Housing to note status in reservation system, and arranging in-room amenities for VIP(s)

Communicate via identified reports (as listed above) with both internal departments and external customer(s)/meeting planner(s) to ensure consistent, high-level service throughout pre-event, onsite event, and post-event phases of the event management lifecycle

Maintain up-to-date event information/documentation in the property's computerized sales management system. Communicate any short-term updates/changes to affected operations departments in a timely manner

Ensure customer/meeting planner expectations are met by hosting and/or attending follow-up meetings with appropriate staff members

Review menu/service with banquet managers and culinary representative during scheduled BEO meetings

Calculate and create final estimated balance document (including itemized details for all charges anticipated to be routed to the group master account) for customer/meeting planner review and payment prior to group arrival

Lead menu tastings, pre-event and post-event meetings to review/communicate group needs and feedback with internal departments and customer(s)/meeting planner(s)

Connect with customers/meeting planners during their time on property and assist them with any requests. Be present at the event functions and assist staff as needed

Coordinate various departments’ participation in servicing accounts. Prepare information for, meet with, and entertain customers as deemed appropriate by potential business from that account

Ensure billing policies and procedures are upheld

Record and post rewards points per the parameters outlined in the Marriott Rewarding Events Program

Review meeting planner evaluations/feedback with the Sales Team to ensure that issues receive follow-up

Qualification

Event ManagementHospitality Industry ExperienceFoodBeverage KnowledgeSales TechniquesCI/TY ProficiencyWordExcelCommunication SkillsDetail-orientedProblem-solving

Required

Provide overall direction, coordination, and ongoing evaluation of operations of group, catering, or in-house events

Assist in facilitating a smooth turnover from sales to service, and back to sales

Serve as liaison between the Sales Manager, operational departments, and customer throughout the event management process

Follow-up with customer/meeting planner contact received via new event turnover(s) within 24 hours via telephone and within 3 days via email

Conduct planning site visits and inspections with customers/meeting planners

Understand and exhibit knowledge of customer/meeting planner's event vision, event points of importance, and event budget through intentional recommendations and customized event plans

Identify opportunities to increase revenue and exhibit knowledge of sales techniques by effectively proposing and upselling enhancement ideas to customers/meeting planners

Respond to customer/meeting planner trends, needs, issues, comments, and problems in a timely fashion to ensure a quality experience and enhance future sales prospects

Follow established procedures and collaborate with other employees/departments to ensure accuracy and operation success

Monitor and manage group room blocks, including room block pick up, where applicable. Communicate trends and/or customer/meeting planner requests with Group Housing

Keep customer/meeting planner apprised of potential room block or food and beverage attrition, and accurately maintain meeting space inventories

Work with outside vendors to minimize the hotel's risk by communicating hotel policies and procedures with the vendor, as well as enforcing and obtaining required insurance policies for each event. Collaborate as necessary to ensure customer/meeting planner satisfaction for all events/groups

Prepare and generate resumes, floor plans, banquet event orders (BEOs), event order contracts (EOCs), site visit alerts, and sleeping room blocks, as necessary

Ensure customer/meeting planner expectations are met by hosting and/or attending follow-up meetings with appropriate staff members

Review menu/service with banquet managers and culinary representative during scheduled BEO meetings

Lead menu tastings, pre-event and post-event meetings to review/communicate group needs and feedback with internal departments and customer(s)/meeting planner(s)

Connect with customers/meeting planners during their time on property and assist them with any requests. Be present at the event functions and assist staff as needed

Coordinate various departments' participation in servicing accounts. Prepare information for, meet with, and entertain customers as deemed appropriate by potential business from that account

Ensure billing policies and procedures are upheld

Record and post rewards points per the parameters outlined in the Marriott Rewarding Events Program

Review meeting planner evaluations/feedback with the Sales Team to ensure that issues receive follow-up

Understand and follow the company's mission statement and values

Identify and provide consistent high-level service to our guests

Demonstrate professionalism with both internal and external customers

Take ownership

Ensure guest (customer/meeting planner) satisfaction

Candidate must have the ability to sit or stand for extended periods of time

Communicate clearly (verbal and written communication)

See within normal range (corrected vision, if necessary)

Travel, both domestically and internationally

Work flexible, long, or extended hours (including holidays and weekends, as needed)

Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects (light work)

Make sound judgements quickly

Maintain a detail-oriented focus, while implementing time management and making appropriate progress towards deadlines

Effectively prioritize, organize, delegate, and execute work tasks

Effectively handle and resolve challenges and/or problems in the workplace, including: anticipating, preventing, identifying, analyzing, troubleshooting, and addressing

Work independently as well as collaboratively

Both provide direction and take direction from others

Ability to plan and develop procedures to be implemented within the department

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Work effectively in stressful, high-pressure situations