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Talen Energy · 23 hours ago

IT Support Analyst

Allentown, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Talen Energy is seeking an IT Support Analyst responsible for supporting application operations, incident response, and ServiceNow administration. The successful candidate will work as part of a team to manage incident queues, promote code changes, and troubleshoot issues in a corporate environment.

EnergyEnergy ManagementOil and Gas

H1B Sponsor Likely

Responsibilities

Assist with promoting code changes between environments using Azure Dev Ops

Assist with promoting database changes between environments by executing database scripts

Perform file migrations and any other tasks required to support application promotions

Install certificates as needed to support Talen applications

Manage high privileged account passwords for critical applications

Assist with monitoring changes being made to production servers and database that support critical applications

Categorize and evaluate the priority of incoming tickets in the Incident Response queue

Perform the initial investigation and diagnosis of the issue

Gather additional relevant details if needed

Escalate unresolved problems to appropriate support group following proper handoff procedures

Provide after-hours support as part of a team rotation

Manage the ServiceNow incident queue, resolving issues in a timely manner

Develop and configure ServiceNow enhancements/configurations based on business requirements

Install new versions of ServiceNow in all application environments as needed and remediate any issues that may occur because of those upgrades

Qualification

ServiceNow administrationAzure Dev OpsDatabase managementIncident ManagementAmazon AWSProblem-solvingCommunication skillsTeamwork

Required

High school diploma or GED and 5+ years' experience working in IT

OR Associate degree in a technology related field and 2+ years' experience working in IT

OR Bachelor's degree in a technology related field

Strong written and verbal communication skills

Ability to effectively work with business users and IT to resolve issues

Excellent problem-solving skills

Must be a self-starter that is motivated to help others

Desire to work in a corporate environment as a part of a team

An ability to troubleshoot complex issues and get to the root cause of a problem

Preferred

Experience with Service Management processes, such as Incident Management, Knowledge Management, and Change Management

Experience working with databases writing queries and executing scripts

Experience working with Amazon AWS

Experience working with Azure Dev Ops

ServiceNow certifications, particularly in the area of system administration

Experience working with the ServiceNow application

Company

Talen Energy

Talen Energy operates as an energy and power generation and marketing company.

Founded in 2000

Houston, Texas, USA

1001-5000 employees

https://www.talenenergy.com/

H1B Sponsorship

Talen Energy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)