MSE Supplies · 1 day ago
Business Central & IT Support Analyst
Tucson, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expMSE Supplies is seeking a Business Central & IT Support Analyst to provide frontline IT and application support for their team. The role involves managing help desk requests and addressing issues related to Microsoft Dynamics 365 Business Central across various operational areas.
Advanced MaterialsIndustrialTest and Measurement
Responsibilities
Serve as the first point of contact for internal IT support requests (accounts, basic hardware/software issues, connectivity, printers, etc.), escalating more complex issues to external IT or vendors as needed
Provide day-to-day application support for Microsoft Dynamics 365 Business Central across finance, sales, purchasing, and warehouse operations, including:
Troubleshooting user errors in AR, AP, purchasing, sales orders, and warehouse documents
Guiding users through correct workflows for posting, approvals, matching, and corrections
Logging and tracking issues, identifying recurring problems, and proposing fixes or training
Support warehouse and inventory processes in BC:
Item setup, units of measure, locations, and bins
Warehouse receipts/shipments, picks and putaways, transfers between locations
Inventory adjustments, cycle counts, and resolving on hand quantity discrepancies
Work closely with warehouse, operations, and finance to ensure BC transactions reflect physical movements and shipments accurately and on time
Manage and triage a shared help desk/ticket queue, ensuring timely responses and clear communication to end users
Create and maintain user documentation, quick reference guides, and simple training materials for Business Central and other key systems
Assist with user onboarding and offboarding (accounts, permissions, basic device setup) in coordination with external IT providers
Support small configuration updates and role/permission changes in Business Central under direction from the Senior System Administrator; participate in testing when new BC features, integrations, or process changes are rolled out
Qualification
Required
2–5+ years in an IT help desk, application support, or business systems support role
Hands on experience supporting an ERP or similar business system; Microsoft Dynamics 365 Business Central or Dynamics NAV experience strongly preferred
Experience supporting distribution or warehouse operations in an ERP (receiving, picking, shipping, inventory transactions)
Strong troubleshooting skills; able to distinguish user errors, process gaps, and basic configuration issues
Understanding of core business processes: AP, AR, purchasing, sales orders, and inventory/warehouse flows
Excellent written and verbal communication; able to explain technical topics in plain language and train nontechnical users
Highly organized and able to manage multiple tickets and priorities in a fast paced environment
Company
MSE Supplies
MSE Supplies is a supplier of advanced materials, laboratory equipment, lab supplies, and analytical services.
51-200 employees
H1B Sponsorship
MSE Supplies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2024-09-25Acquired
Company data provided by crunchbase