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Chase · 1 week ago

CCB Product Delivery Director - FAS

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Lead/Staff, Director/Executive

14+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As Product Delivery Director, you will drive mission-critical initiatives, mentor a global team, and deliver innovative solutions that optimize customer experiences in Fulfillment & Archive Services.

BankingFinancial Services

Responsibilities

Drive end-to-end product lifecycle for Fulfillment & Archive Services, establishing strategic roadmaps aligned with business objectives and regulatory requirements

Oversee product development from conception through deployment, ensuring seamless integration with technology infrastructure and operational reliability

Architect robust technology support frameworks and execute cutting-edge AI and LLM-based process engines across the operational landscape

Collaborate with engineering teams, business stakeholders, compliance officers, and external vendors to translate technical concepts into actionable business insights

Lead and mentor a global product delivery team, fostering a culture of continuous improvement and innovation

Direct principal activities across the product delivery journey, including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting

Own the change management framework across functional partners, ensuring adherence to risk, controls, compliance, and regulatory requirements

Maintain visibility over product timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners

Coach and mentor the product delivery team on best practices in resource management, dependency management, and deployment techniques

Qualification

Product managementEnterprise archive systemsDatabase managementAPI integrationCloud infrastructureRegulatory complianceData governanceChange managementVendor managementContract negotiationAgile methodologiesDevOps methodologiesTechnical designData analyticsVerbal communicationWritten communicationTeam leadership

Required

14 years of experience or equivalent expertise delivering products, projects, or technology applications

Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field required

8 years of progressive experience in technology support roles, with at least 5 years in product management or delivery leadership positions within enterprise technology environments

Demonstrated proficiency in enterprise archive systems, document management platforms, and document or card fulfillment technologies

Strong background in database management, API integration, cloud infrastructure, and modern software development practices

Experience with regulatory compliance frameworks and data governance principles

Proven track record of leading cross-functional teams and managing complex technology initiatives from conception to delivery

Exceptional verbal and written communication abilities, with experience presenting to senior leadership and translating technical requirements into business value propositions

Extensive experience leading operational management and change readiness

Experience in enterprise-wide release and deployment processes and strategies

Advanced knowledge of the product development life cycle, technical design, and data analytics