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Disability Rights Louisiana · 1 day ago

Information Technology Coordinator

New Orleans, LA

Full-time

Onsite

Entry, Mid Level

$40K/yr - $50K/yr

2+ years exp

Disability Rights Louisiana (DRLA) is the state’s federally mandated Protection and Advocacy system, working to protect, empower, and advocate for the human and legal rights of people with disabilities and seniors. The IT Coordinator supports DRLA’s technology operations by maintaining core systems, assisting staff with technical needs, and coordinating with third-party IT providers to ensure effective legal advocacy.

EducationEmploymentHumanitarianLegalNon Profit

No H1B

Hiring Manager

Kevin Hurstell

Responsibilities

Maintain and update DRLA’s case management database, including user permissions, data accuracy checks, and basic configuration changes

Support system integration needs by coordinating updates or adjustments with Third Party IT Provider or other vendors

Assist with onboarding/offboarding tasks such as account creation, access setup, and equipment assignment

Monitor system performance and escalate issues requiring vendor-level intervention

Direct all hardware, software, connectivity, email, mobile device, printing problems, and security-related concerns to Third Party IT Provider

Coordinate all IT service requests, tickets, and escalations to Third Party IT Provider and track follow-up until completion

Communicate system needs, outages, or user issues clearly and promptly to Third Party IT Provider

Assist with scheduling vendor-supported updates, installations, or system maintenance windows

Maintain documentation related to vendor requests and outcomes

Support implementation of DRLA’s privacy, data protection, and cybersecurity protocols as established by DRLA leadership and Third Party IT Provider

Create simple, user-friendly guides for staff on key systems, tools, and processes

Maintain updated documentation of internal processes, instructions, and system changes

Offer annual or bi-annual refresher training sessions when tools or workflows change

Maintain an organized inventory of equipment, devices, and accessories

Assist with equipment setup for meetings, presentations, and remote collaboration

Perform other duties and projects as assigned

Qualification

Database managementSystems administrationCloud-based systemsVendor coordinationTroubleshooting skillsCustomer service skillsData privacy protocolsTechnical communication