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MAPFRE · 1 day ago

Auto Damage Insurance Claim Rep (Hybrid or Remote)

Webster MA or Work from Home, MA, US

Full-time

Hybrid

New Grad, Entry Level

$20.44/hr - $25.81/hr

0+ years exp

MAPFRE is a property and casualty insurance company rated 'A' (Excellent) by A.M. Best Company. They are seeking an Auto Damage Claim Rep to adjust 1st party Express claims for Auto Physical Damage, ensuring effective communication and customer service while managing claims processes.

InsuranceLife InsuranceProperty Insurance

Responsibilities

Assure written and verbal communications are timely, professional and empathetic

Deliver service to customers and agents aligned with contribution to the Departmental tNPS score

Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards

Ensure all parties involved in a loss are contacted to identify claim exposures

Maximize utilization of preferred vendors and repair/appraisals channels

Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight

Identify potentially fraudulent claims for transfer with Supervisory input

Embrace and effectively manage a team centric approach