Apply on Employer Site

Best Egg · 1 day ago

Operations Manager - Operations

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $75K/yr

5+ years exp

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We are seeking an experienced and results-oriented Operations Manager to oversee critical operational processes that support our consumer lending products, ensuring efficiency, quality, and exceptional customer outcomes.

Financial ServicesFinTechLending

Comp. & Benefits

Responsibilities

Manage daily operations across assigned functions, ensuring service levels, quality standards, and productivity targets are consistently met

Lead, coach, and develop the frontline loan service team, foster engagement, accountability, and performance excellence

Monitor key operational metrics, identify trends, and implement action plans to improve efficiency, quality, and customer experience

Partner with Strategy, Product, Technology, and Risk teams to implement process enhancements and operational initiatives

Ensure operational processes comply with regulatory requirements, internal policies, and control standards

Support workforce planning, scheduling, and capacity management to align resources with demand

Drive continuous improvement initiatives using data, root-cause analysis, and best practices

Provide cross-team support, including verbal and written coaching, to ensure alignment and coverage as applicable

Escalate risks, issues, and operational challenges with clear recommendations and solutions

Contribute to operational planning, meetings, reporting, and readiness for audits or regulatory reviews

Developing and presenting targeted business updates

Qualification

Operations managementCustomer operationsProcess improvementsAnalytical skillsTeam managementStakeholder managementCommunication skillsProblem-solving

Required

5+ years of experience in operations management, customer operations, or service delivery roles—preferably within consumer lending, FinTech, or financial services

Proven experience managing teams and delivering against performance targets in high-volume operational environments

Strong understanding of operational controls, quality assurance, and regulatory requirements

Experience driving process improvements and operational change initiatives

Strong analytical skills with the ability to use data to inform decisions

Demonstrated people leadership skills with a focus on coaching, development, and accountability

Strong communication and stakeholder management skills

Ability to partner effectively across functions to execute operational priorities

Comfortable managing competing priorities in a fast-paced environment

Customer-focused leader who values quality, efficiency, and ethical operations

Proactive, resilient, and committed to continuous improvement

Collaborative and adaptable, with a hands-on approach to problem-solving

Passionate about building strong teams and delivering reliable operational outcomes

Benefits

Pre-tax and post-tax retirement savings plans with a competitive company matching program

Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays

Multiple health care plans to choose from, including dental and vision options

Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts

Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs

Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

Company

Best Egg

Best Egg is a consumer financial technology platform that aims to help people feel more confident about their everyday finances through a suite of products and resources.

Founded in 2013

Wilmington, Delaware, USA

501-1000 employees