San Diego State University · 1 day ago
KPBS Lobby Receptionist
San Diego, CA
Part-time
Onsite
Mid Level
$20/hr - $28/hr
4+ years expSan Diego State University is home to KPBS, the public television and radio station serving the greater San Diego community. The KPBS Lobby Receptionist is responsible for being the first point of contact for guests, managing inquiries, and providing administrative support while ensuring a welcoming environment in the lobby area.
EducationSustainabilityUniversities
Responsibilities
Provide a physical presence in the KPBS lobby; ensuring visitors/guests are greeted professionally, checked-in, and put in touch with the appropriate KPBS staff
Answer the main lobby phone lines; route callers to the appropriate staff, department or area for further assistance
Answer the public-facing lobby email account; forward emails to the appropriate staff, department or area as necessary
Answer questions about all reception area responsibilities to internal and external clients
Provide permits to guests of the station either in person or electronically. Maintain the associated logs and Google calendars to manage the stations' parking needs. Submit the necessary forms to Finance & Accounting on an annual basis for Parking Permits
Nurture and maintain an excellent working relationship with SDSU Parking Service, Director Parking Services and their staff
Provide station-wide communications as directed via slack or communication systems
Provide parking guidance and support to KPBS staff for events and meetings
Work directly and in coordination with KPBS' news department (considered a key internal client) to ensure interview guests meet their scheduled deadline
Sign for deliveries and ensure that the mail department is aware when packages have arrived and are ready for pick up and distribution
Escalate information about any potential or actual security or emergency concerns to the appropriate staff or campus resources
Ensure that visitors receive a badge and are registered in our tracking software, ensuring an accurate daily visitor record in the electronic badging system and making sure the system is functioning properly
Update the Zoom phone voicemail during holiday closures as needed
Complete daily walkthroughs, consisting of 15 minutes at opening and 15 minutes at closing, ensuring the building is ready for tour. Report any issues to the engineering or appropriate department
Facilitate the member tour program and coordinate with other staff as necessary to ensure tour success. Provide tours as needed
Update and maintain the front lobby resource manual, KPBS all-staff directory, and electronic staff directory
Train the Lobby Assistant and other individuals who serve as the backup for the Lobby Receptionist
Serve as the first point of contact for the Lobby Assistant when they have questions
Respond to calls, mail, voice mail, e-mail, and member communications. These contacts involve responding to questions, providing information, listening to and responding to comments, complaints, and suggestions; provide service for a variety of different topics for the public and reference announcements/ updates as necessary
Ensure that appropriate corrective measures are taken in response to members' questions or concerns about their membership, gifts, and other related issues
Provide members with a copy of their official tax receipt for the previous calendar year upon request – ensuring deduction is calculated and documented accurately
Provide routine technical assistance for activation and use of Passport and on-demand streaming library
Sort and log incoming checks. Distribute checks to shipping & receiving and membership as needed
Complete assignments as directed which may include merging duplicate member and email accounts in the membership database, or other data cleanup projects, as needed
Work to enhance the relationship internally and externally with KPBS by making suggestions that can lead to increased participation in viewing/listening, event attendance, and/or membership support
Ad hoc duties assigned by the following: members of Management Council, Director of Membership, Senior Director of Development, Conference Manager and the Executive Assistant.Other duties as assigned
Escalate difficult questions to the Audience and Member Services Supervisor as needed
Perform other duties as assigned
Qualification
Required
Demonstrated knowledge of public broadcasting, public radio and public television programming as well as the operations of non-profit organizations
Ability to take initiative consistent with the standards by which the department operates, make suggestions for improvements and help to aggregate data that can inform those improvements
Ability to understand standard office procedures; to operate standard office equipment; to learn office technology systems; and to perform basic mathematical calculations
Ability to communicate with the public in a warm, friendly & knowledgeable manner; display professionalism
Demonstrated written and oral communication skills, with a sound foundation in formal writing including English grammar, spelling, and punctuation
Ability to use a variety of internet browsers, databases and research tools is essential
Demonstrated proficiency in data entry in both accuracy and efficiency
Demonstrated ability to plan, organize, coordinate, and perform work in various situations that requires the ability to adapt where numerous and diverse demands are involved
Demonstrated ability to keep materials organized, updated and filed for quick and easy access. Detail oriented with the ability to work on multiple tasks
Demonstrated ability to maintain attention to small and large details
Ability to work independently and as a team member participating in member cultivation efforts, station events and fundraising campaigns
Ability to display excellent interpersonal communication skills; establish and maintain cooperative and cordial working relations with a wide range of internal and public contacts
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions
Demonstrated ability to navigate unique and nuanced situations with sound judgment and effective problem-solving skills
Ability to utilize and be guided by the KPBS mission statement
High school diploma or equivalent
4-years of progressively responsible experience in an office or administrative environment
Preferred
Prefer some college, professional certification or a range of administrative support experiences
Proven receptionist experience or customer service experience, with an emphasis on phone work, including contacts with the public in a fast-paced environment, and training and familiarity with the latest customer service techniques and philosophies
Advanced level computer knowledge of software programs such as Microsoft Office Suite of products (Word and Excel). Computer literacy and proficiency in PC platforms and iPad
Experience in the public broadcasting industry
Experience with providing training to team members, and resolving escalated customer service issues is strongly preferred
Ability to communicate in Spanish is a plus
Benefits
Working on a college campus & in public media: Access to campus facilities and staff perks, weekly farmer's market, tons of eateries, community events, entertainment, etc.
10 vacation days, 1 personal day & 13 holidays off (4+ days off over winter break)
Enjoy a 'beautiful day in the neighborhood' with local employee discounts
Opportunity drawings to attend events
Discounts on local attractions (theme parks, entertainment, restaurants, memberships)
Free wellness classes & programs
Staff pop-up events
Full benefits packages that are unmatched (medical, dental, vision, life)
Sick leave accruals and paid leave options
On-site childcare at a discounted rate (based on availability)
Opportunities for continued learning and professional development
Flexible spending account(s) (FSA)
Employee assistance program (EAP)
Matching and voluntary retirement savings plan
Company
San Diego State University
San Diego State University is a public institution offering diverse educational experiences. It is a sub-organization of California State University.
1001-5000 employees
H1B Sponsorship
San Diego State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (19)
2023 (24)
2022 (25)
2021 (17)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
The Conrad Prebys FoundationNational Science FoundationU.S. Department of Agriculture
2025-05-28Grant· $1M
2024-07-03Grant
2023-06-01Grant· $5M
Leadership Team
Leslie Levinson
CFO
Amy Weiss
Professor of Journalism
Recent News
2025-11-19
Company data provided by crunchbase