Omni Hotels & Resorts · 2 days ago
Assistant Front Office Manager
Rancho Mirage, CA
Full-time
Onsite
Mid Level
$70K/yr - $70K/yrOmni Hotels & Resorts is a luxurious hotel company with a focus on exceptional service. They are seeking an Assistant Front Office Manager to handle training, manage guest complaints, and ensure adherence to hotel standards.
ConsultingEventsFood and BeverageHospitalityResorts
Responsibilities
Handle all training with associates to ensure Omni Standards
Communicate with all department managers on continuing basis
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
Be very familiar with the hotel computer system for training maintenance and trouble shooting
Complete weekly supply inventories to ensure adequate pars of such
Complete rate discrepancy report and make needed changes
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc
Prepare group information sheets
Complete check-out with balance report
Complete credit check daily
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
Assure knowledge and training of Marketing Programs of company and hotel
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
Qualification
Required
Previous luxury hotel experience is required
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
Ability to stand for the entire scheduled shift
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Senior HR executive
Recent News
2025-12-02
2025-11-15
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