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Wegmans Food Markets · 1 day ago

Customer Service Manager

Amherst, NY

Full-time

Onsite

New Grad, Entry Level

Wegmans Food Markets is seeking entry-level leaders who are passionate and ready to collaborate and lead. The role involves coordinating daily activities of customer service employees and participating in store management duties, ensuring a high level of customer service and team performance.

AppsE-CommerceFood and BeverageHospitalitySocial Media

Responsibilities

Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis

Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time

Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities

Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards

Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges

Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture