Boston Medical Center (BMC) · 2 days ago
Switchboard Operator Lead
Boston, MA
Full-time
Onsite
Entry, Mid Level
$16.22/hr - $24.11/hr
2+ years expBoston Medical Center (BMC) is overseeing the daily operations of its switchboard. The Switchboard Operator Lead is responsible for managing telecommunications functions, providing customer service, and ensuring the switchboard is adequately staffed at all times.
Health CareHospitalMedicalNon Profit
Responsibilities
Performs telecommunications functions without requiring constant supervision
Reports to Director of Security, Emergency Management & EHS
Must be able to effectively communication with all medical center personnel and the general public in a professional manner
Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards
Responsible for scheduling of staff seven days per week, including vacation and sick time coverage
Ensures that the switchboard is adequately staffed at all times
Skilled utilization of the computerized telephone/paging system (MediCall) (includes data input)
Assures operators are competent regarding codes and stat pagers, including set up and training
Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally
Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor " Wandering System," Program and issue pagers/beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems
Record and report telephone related problems to the Help Desk to be assigned to Telecom for service/repair
Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances
Capable completion of and utilization of numerous on-call schedules
Process calls regarding "Interpreter Services" following established procedures
Respond to and process TDD calls
Act as Security Dispatch and Patient Information during off-hours
Recognize system problems, failures and be familiar with "back-up system and the procedural follow-up
Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures
Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner
Anticipate customer needs and be flexible in responding to them
Monitor all alarms and respond/report according to Medical Center procedures
Performs related duties as needed and assists occasionally in special projects as requested
Reports immediately to the l Director of Security, Emergency Management & EHS any deviation of normal operation
Reports immediately to the Director of Security, Emergency Management & EHS of any unusual occurrences related to patients, staff, general public or self
Reports all incidents and/or breaches of procedures to the Director of Security, Emergency Management & EHS
Is accountable for maintaining the confidentiality and security of all medical center related, staff related and patient related data and information
Is accountable for abiding by all relevant medical center policies and procedures
Is accountable for accurately recording/reporting all technical information relative to codes, etc
Is accountable for observing all policies and procedures of the department and the medical center
Qualification
Required
High school, or equivalent
Two years experience in a business or medical related field with heavy telephone usage
Ideally will have performed telephone operator or call director duties in the healthcare field
1 year of Supervisory experience
Customer service experience a must
Excellent interpersonal and communications skills
Ability to speak clearly and precisely
Excellent grammar
Flexibility in a fast paced hectic environment
Patience under pressure
Kindness and sensitivity to all the people we serve
Benefits
Medical
Dental
Vision
Pharmacy
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase