Boston Medical Center (BMC) · 1 day ago
Manager Development Services
Boston, MA
Full-time
Onsite
Mid, Senior Level
$72K/yr - $105K/yr
5+ years expBoston Medical Center (BMC) is seeking a Manager, Development Services to oversee donor interactions and ensure the integrity of gift processing systems. This role involves managing a team, ensuring compliance with regulations, and enhancing donor experience through effective operational standards.
Health CareHospitalMedicalNon Profit
Responsibilities
Directly supervise, and provide support to, the Data Management team (Development Associate, Operations, Gift Processing and Gift and Data Entry) ensuring accurate and timely handling of all donor transactions
Design and enforce donor-facing operations standards (acknowledgments, receipting, pledge reminders, and matching gift processing) that prioritize stewardship and donor experience
Partner with Finance and Stewardship teams to ensure donor acknowledgments and fund reconciliation are accurate and auditable
Ensure compliance with IRS regulations, CASE Global Reporting Standards, and BMC policies across all donor operations activities
Contribute to continuous process improvement by working with the Director of Development Services to refine workflows, intake processes, and policies
Develop, maintain, and regularly update documentation of operational policies and procedures, ensuring they remain current as systems and workflows evolve
Provide ongoing training and refresher sessions for staff on gift processing, data entry standards, and stewardship protocols to reinforce consistency and compliance
Develop and maintain documentation and training resources to ensure staff consistently apply policies and best practices
Serve as the primary escalation point for donor transaction issues, ensuring timely resolution and communication back to donors and internal partners
Support Development events and campaigns by coordinating gift tracking, receipting, and acknowledgment processes
Qualification
Required
Bachelor's degree and at least 5 years of progressive experience in development operations or donor services, of which at least two years must be in a supervisory capacity; or equivalent combination of education and experience
Deep knowledge of gift processing and donor transaction workflows
Strong supervisory and coaching skills, with ability to build staff capacity
Exceptional customer service orientation with sensitivity to donor needs
Strong collaboration skills, especially with Finance and Communications
Attention to detail and ability to ensure compliance in high-volume environments
Skilled in CRM systems (RENXT preferred), Microsoft 365 (especially Excel), and Asana (or equivalent)
Familiarity with how GAAP intersects with fundraising data and donor transactions
Ability to design and deliver effective training sessions for staff at different levels of experience
Strong technical writing skills to create and maintain clear, user-friendly documentation and standard operating procedures
Preferred
Healthcare and nonprofit/fundraising operational experience
Benefits
Medical
Dental
Vision
Pharmacy
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase