Nooks · 2 hours ago
Customer Success Manager, SMB
United States
Full-time
Remote
Entry, Mid Level
1+ years expNooks is an AI Sales Assistant Platform that automates busywork for sales reps, helping them generate more sales pipeline. The Customer Success Manager for SMB will manage a portfolio of accounts, ensuring customers maximize their value from Nooks and have a delightful experience throughout their journey.
Artificial Intelligence (AI)Information TechnologyProductivity ToolsSales Automation
Responsibilities
Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations
Monitor customer health metrics and develop proactive plans to address areas of concern
Assist with Technical Support for your customers as needed
Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently
Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met
Qualification
Required
1+ years of SDR experience
1+ years of customer onboarding and support experience with a B2B SaaS tool
Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
Comfortable with data analytics and experience using data to proactively identify customer challenges
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Preferred
1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
Benefits
Equity
Generous perks
Comprehensive benefits
Company
Nooks
Nooks is an applied AI lab that powers modern sales teams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$70MKey Investors
Kleiner PerkinsLachy GroomTola Capital
2024-10-22Series B· $43M
2024-04-24Series A· $22M
2021-07-14Seed· $5M
Leadership Team
Daniel Lee
Co-Founder, CEO
Recent News
2025-11-19
Crunchbase News
2025-09-03
Company data provided by crunchbase