Technical Service Representative (NC Remote) jobs in United States
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Hexion Inc. ยท 21 hours ago

Technical Service Representative (NC Remote)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Hexion Inc. is a company that focuses on innovation and sustainability in the chemical manufacturing industry. They are seeking a skilled Technical Service Representative to provide expert support to commercial customers in the wood products manufacturing sector, acting as a liaison between technical teams and customers to ensure product performance and compliance.

ChemicalManufacturing

Responsibilities

Serve as a primary technical contact for commercial customers, building strong working relationships through regular communication and technical meetings
Collaborate with the sales and product teams to understand customer requirements and align product solutions accordingly
Evaluate customer needs and recommend or coordinate modifications to existing products
Work with R&D and production teams to develop and validate customized formulations or adjustments
Respond to customer quality concerns and lead investigations in coordination with quality assurance and production
Provide detailed reports and corrective action plans to customers where necessary
Plan, coordinate, and support customer product trials, ensuring accurate testing, documentation, and follow-up
Provide on-site or remote technical support during trials to ensure product performance and compliance with customer specifications
Review and approve customer recipes and rework requests in line with internal standards and customer expectations
Maintain accurate records of approvals, specifications, and technical communications
Gather customer feedback to inform product development, continuous improvement initiatives, and service enhancements
Support internal training and knowledge sharing based on customer experience and industry trends

Qualification

Chemical formulationsTechnical support experienceQuality systemsRegulatory compliance knowledgeCRM systemsLean Six SigmaCommunication skillsProblem-solving skillsProject management skills

Required

Bachelor's degree in Chemistry, Chemical Engineering, or related technical field (required)
5 years of experience in a technical support role within the chemical manufacturing or a related industry
Strong understanding of chemical formulations, manufacturing processes, and quality systems
Experience with customer-facing technical roles including trials, audits, and technical negotiations
Excellent communication, problem-solving, and project management skills
Willingness to travel to customer sites as needed (up to 60% of the time)

Preferred

Knowledge of regulatory compliance requirements (e.g., REACH, ISO, etc.)
Experience with CRM or technical support ticketing systems
Lean Six Sigma or similar continuous improvement training

Company

Hexion Inc.

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Based in Columbus, Ohio, Hexion Inc. is a leading global producer of adhesives and performance materials.
location
Columbus, Ohio, USA
people-size1001-5000 employees
web-link
https://www.hexion.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-11-24Acquired

Leadership Team

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Craig Morrison
Chairman, President & CEO
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Aaron Jenkins
Co-Founder/Co-Chair PRIDE@Hexion Business Resource Group
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Recent News

PR Newswire UK
Hexion and Smartech Unveil SmartQuality, the Latest Offering in their AI-Powered Operating Platform that Transforms Wood Panel Manufacturing
2025-05-26
Company data provided by crunchbase