Arizona Department of Economic Security ยท 1 day ago
SENIOR PROGRAM MANAGER
Phoenix, AZ
Full-time
Hybrid
Senior Level
$79K/yr - $88K/yrThe Arizona Department of Economic Security (DES) is dedicated to strengthening individuals, families, and communities for a better quality of life. They are seeking a Senior Program Manager to provide high-level leadership in planning and coordinating multiple programs within the Division of Employment and Rehabilitation Services, focusing on enhancing access to client services and resource support.
AssociationGovernmentInformation TechnologySecurity
No H1B
Responsibilities
Direct and monitor the development and sustainability of key strategic projects to improve client outcomes and access to services
Develop and maintain comprehensive resources to support the team members across all three programs
Monitor and coach direct reports in carrying out a variety of tasks, including the development of policies and procedures, budgets, fiscal analysis, service specifications, and involvement in client appeals
Develop, implement, and monitor Key Performance Indicators and metrics and standard work for each area of oversight; develop, implement, and monitor countermeasures as appropriate
Coach, teach staff regarding effective problem solving, root cause identification, process flow evaluation, and metric management
Review and analyze data outcomes from statistical data gathering; ensure protocols are followed, and outcomes identified are corroborated with established sampling techniques and supportive data related to program administration and evaluations
Prepares and delivers presentations, responds to external stakeholders and Governor Council inquiries, and coordinates with the Public Information Office as needed
Represent the Administration, division and/or the department at local, state and national meetings as requested
Represent the Administration, division or Department on various boards and advisory councils, as requested
Perform supervisory activities such as oversight and management of work product and output, preparation of staff evaluations, identification of problem areas and generation and implementation of sustainable solutions
Qualification
Required
Experience in high-level leadership of considerable complexity in planning, organizing, staffing, directing, monitoring or coordinating multiple programs
Experience in administering Vocational Rehabilitation (VR), Independent Living Older Blind (ILOB), and Business Enterprise Program (BEP)
Ability to develop and maintain comprehensive resources to support team members across multiple programs
Experience in monitoring and coaching direct reports in various tasks including policy and procedure development, budgets, fiscal analysis, service specifications, and client appeals
Ability to develop, implement, and monitor Key Performance Indicators and metrics
Experience in coaching and teaching staff regarding effective problem solving, root cause identification, process flow evaluation, and metric management
Experience in reviewing and analyzing data outcomes from statistical data gathering
Ability to prepare and deliver presentations and respond to external stakeholders
Experience representing the Administration, division, and/or department at local, state, and national meetings
Experience in performing supervisory activities such as oversight and management of work product and output
Knowledge of principles, practices, and professional standards in programs and services that serve individuals with disabilities and specialty populations
Knowledge of community organizations, social service resources, setting goals, planning, and staff development
Knowledge of budget development, policies and procedures, strategic planning, and personnel management
Skills in written and oral communication to convey a wide variety of information
Skills in interpersonal relationships, organization structure, and management techniques
Skills in program development, program evaluation, strategic planning, policy development, interpretation of data, and statistical analysis
Ability to give public presentations, providing clear and concise information on Arizona's programs to community, state, and national groups
Ability to effectively manage teams, motivate staff, meet performance measures, while providing excellent customer service
Ability to build and maintain working relationships with members of the community and staff
Successfully pass background and reference checks
Complete the Electronic Employment Eligibility Verification Program (E-Verify)
Possess and retain a current, valid class-appropriate driver's license if required to drive for State business
Preferred
Master's degree from an accredited university in Rehabilitation Counseling or a closely related field
Commission on Rehabilitation Counselor Certification (CRCC) preferred
Benefits
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Company
Arizona Department of Economic Security
Arizona Department of Economic Security focuses on serving individuals with developmental disabilities and protecting the aging population.
Founded in 1972
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ana Soto, MBA, SHRM-CP
Senior Human Resources Business Partner
Anthony (Tony) Banks, PHR
Senior Human Resources Business Partner
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