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St. Joseph's Health · 1 day ago

Manager Patient Experience Manager

Paterson, NJ

Full-time

Onsite

Mid Level

3+ years exp

St. Joseph's Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The Patient Experience Manager is responsible for managing the Patient Experience team and Language Services program, focusing on patient-centered care and service excellence, while collaborating with various departments to improve patient satisfaction.

Health CareHospital

H1B Sponsor Likely

Responsibilities

Provides management and oversight of the Patient Experience team and Language Services program

Develops and maintains a culture of patient-centered care and service excellence within the hospital

Collaborates with various departments to ensure continuous improvement in patient satisfaction

Emphasizes improving the overall patient experience through data-driven initiatives, staff training, and effective communication strategies

Collaborates with the Patient Relations Manager, Volunteer Manager and Department Director to identify opportunities to enhance the patient experience

Qualification

Data analysisPatient-centered careChange managementHealth administrationCustomer serviceLanguage Access ServicesCommunication skillsConflict resolutionProblem-solvingInterpersonal skillsIndependent work

Required

Bachelor's degree required

Three to five years of related experience

Excellent verbal and written communication skills

Strong customer service, interpersonal, conflict resolution, and problem-solving skills

Ability to work effectively with all levels of the organization, patients, and visitors

Ability to work independently on assigned projects

Ability to analyze and interpret data and integrate raw data into actionable process improvements

Work requires analytic ability to collect information from diverse sources and apply professional principles in performing various analysis and summarize the information and data in order to solve problems

Work requires knowledge of Language Access Services federal and state laws and national practices

Preferred

Master's degree with an emphasis in Health administration, or a related field

Benefits

Competitive salary

Robust benefits with health, dental, Rx and vision plans

403b retirement plan options with company match

Health & Wellness

Non-Profit Health System – eligible for Federal Student Loan Forgiveness

PTO, and paid holidays

Tuition reimbursement

Employee Assistance Program

LTD : Long Term Disability

Life Insurance Options

Onsite Day care Program

Available for Per Diem Employees and Part-time Employees working under 20 hours per week.

403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

Company

St. Joseph's Health

Glassdoor3.6

St. Joseph's Health is a world-class hospital and healthcare network supported by leading and renowned physicians, nurses and care teams.

Founded in 1867

Paterson, New Jersey, USA

5001-10000 employees

https://www.stjosephshealth.org

H1B Sponsorship

St. Joseph's Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)