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Conifer Health Solutions · 5 days ago

VBC Customer Services I Representative - Remote

United States

Full-time

Remote

Entry Level

$14.50/hr - $21.80/hr

1+ years exp

Conifer Health Solutions is a healthcare service provider, and they are seeking a VBC Customer Services I Representative to handle incoming calls from providers, health plans, and members regarding eligibility, benefits, claims, and authorization of services. The role involves problem-solving and providing information about programs and procedures to callers, as well as addressing claim payment questions.

Health Care

Responsibilities

Answering incoming phone calls via ACD phone system

Retrieve Voice Mails

Provide eligibility, benefits, claim, and referral status depending on the queue on which they serve

Assist in resolving issues for providers as they relate to claims, authorization and eligibility inquiries

Qualification

Customer service experienceCPT codesICD-10 codesHCPCS codesCommunication skillsHighly organizedMultitaskPrioritization skillsDetail-oriented

Required

High school degree or equivalent required

A strong sense of responsibility for providing a great customer experience

Detail-oriented and highly organized

Excellent verbal and written communication skills

Excellent organization skills with ability to handle multiple tasks and prioritize work

Knowledge of CPT, ICD-10, HCPCS codes, HCFA1500 and UB04 billing forms

Must be able to work in sitting position, use computer and answer telephone

Preferred

1-3 years of customer service experience in a call center and or health care environment preferred

bachelor's degree preferred

Benefits

Medical, dental, vision, disability, and life insurance

Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.

401k with up to 6% employer match

10 paid holidays per year

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.