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Blu Omega · 4 days ago

ITSM ServiceNow Administrator

Rockville, MD

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $130K/yr

4+ years exp

Blu Omega is a Woman Owned Small Business Federal Technology services firm, and they are seeking a Senior ServiceNow System Administrator to manage and optimize the ServiceNow platform. This role involves overseeing deployment, configuration, and lifecycle management of the platform while ensuring security and operational efficiency.

Cloud InfrastructureConsultingCyber SecurityData ManagementInformation Services

No H1B

Security Clearance Required

Hiring Manager

Sarah Stewart

Responsibilities

Manage day-to-day Operations & Maintenance (O&M) of the ServiceNow platform, including support for ticketing, disaster recovery, license management, digital certificates, and keys

Oversee the administration of core modules such as User Accounts, CMDB, Service Catalog, alerts, and integrations across all environments

Implement and support endpoint protection solutions within the ServiceNow environment, ensuring device security and compliance across the organization

Provide expert guidance on best practices for support, system performance, and endpoint security, including monitoring, troubleshooting, and incident response

Identify areas for improvement within the ServiceNow platform and lead initiatives to modernize and enhance functionality, with a focus on security enhancements

Mentor and lead teams of ServiceNow administrators, sharing best practices, and fostering a culture of continuous learning and security awareness

Collaborate with stakeholders to gather requirements, define solutions, and implement upgrades or new features aligned with organizational and security goals

Maintain a proactive approach to system health, security, and compliance, ensuring operational excellence and endpoint defense

Qualification

ServiceNow administrationServiceNow Certified System AdministratorEndpoint security integrationAgile Scrum methodologiesBachelor's degreeTeam managementCommunication skills

Required

4+ years of hands-on experience with ServiceNow administration, including ITSM core tables, scripting, business rules, portals, catalog items, reporting, and data management

Proven experience managing and mentoring teams of ServiceNow administrators

ServiceNow Certified System Administrator (CSA) credential required

Strong understanding of Agile Scrum methodologies

Experience integrating and supporting endpoint security tools within ITSM platforms

Excellent ability to communicate complex technical concepts clearly to stakeholders

Bachelor's degree in a related field

Ability to work effectively in a fast-paced environment and handle multiple priorities