J.McLaughlin · 23 hours ago
Help Desk Analyst
Brooklyn, NY
Full-time
Onsite
Entry Level
$22/hr - $25/hr
1+ years expJ.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. They are looking for a Help Desk Analyst to provide support for corporate, remote, and warehouse users, focusing on technical support related to POS hardware and retail systems.
FashionRetail
Responsibilities
Answer calls from stores and provide remote technical support related to the POS hardware, network, retail systems, and store operations
Provide technical software/hardware support for corporate, remote and warehouse users
Make proper and consistent use of all tools and systems on-hand in researching issues and providing solutions
Properly document each contact in the appropriate tracking system quickly and accurately
Work with vendor support to resolve technical problems
Travel off-site to set up new locations or troubleshoot issues when needed
Provide support when scheduled on weekends
Perform other related duties as assigned
Qualification
Required
Demonstrated interpersonal skills and excellent customer service
Demonstrated aptitude for troubleshooting and diagnosing technical problems
Excellent verbal and written skills; outstanding phone etiquette
Strong organizational skills
Goal-oriented
Must be a good multi-tasker with the ability to navigate and use multiple systems simultaneously
Ability to independently solve problems, think, reason, and learn
Must be flexible on schedule to allow to work late evenings and weekends as the business requires
Working knowledge of database structures and queries
Must be able to lift up to 20 pounds
Associates degree in a related field or 1-2 years of experience in IT helpdesk
Must have a valid driver's license
Ability to work from Greenpoint, Brooklyn office a minimum of 4 days per week
Preferred
Experience in a Help Desk or Technical Support call center with working knowledge of POS software and/or hardware peripherals is highly desirable
Computer software and/or hardware technical training and/or earned college hours is a plus
Working knowledge of Microsoft Word, Excel, and Access
Mac (Apple) computer environment is a plus
Experience in a retail business is a plus
Company
J.McLaughlin
J.McLaughlin is a retail firm that offers clothing and accessories.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-16Acquired
2011-12-13Debt Financing
2011-11-22Private Equity
Leadership Team
Greg Unis
Chief Executive Officer
Kevin McLaughlin
Co-founder
Recent News
Company data provided by crunchbase