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Mouser Electronics · 17 hours ago

AV Technician II

Mansfield, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Mouser Electronics is an award-winning global distributor of semiconductors and electronic components. They are seeking an AV Technician II to diagnose and resolve incidents related to audio visual systems, assist users with AV issues, and maintain documentation to enhance service efficiency.

ElectronicsManufacturingSemiconductor

No H1B

U.S. Citizen Only

Responsibilities

Diagnose and resolve software and hardware related incidents related to audio visual systems and their associative components

Assist all users with any logged AV related incident when called upon

Accurately record, update and document requests using the IT service desk system

Escalate incidents and requests to other support teams as necessary

Install and configure new AV equipment, including necessary cabling

Coordinate services from vendors related to installation and support

Perform AV software and hardware upgrades

Ensure a daily checklist is performed against high profile conference rooms and systems

Maintain good verbal communication skills; communicate effectively with technical and non-technical colleagues at all levels in the organization

Attend internal training as necessary to keep up to date with the latest technology and internal system processes

Take ownership of AV related issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary

Provide technical guidance to their peers in areas they have achieved mastery, to maintain a consistent experience for the end users

Work closely with vendors and other teams to quickly complete projects and resolve issues

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Create, publish, and maintain AV related support documentation to assist all staff in the quick resolution of their incidents/service requests and enable users to become more self-sufficient

Qualification

Microsoft WindowsMac operating systemsCrestron control systemsAMX control systemsVideo conference solutionsNetworking systemsHardware troubleshootingSoftware troubleshootingTicketing toolsCustomer service best practicesPrioritization skillsCommunication skills

Required

Bachelor's degree in Computer Science is a plus

2+ years AV Technician I or Desktop Technician I experience required. For internal candidates, experience can be a combination of internal and external experience

General proficiency in Microsoft Windows and Macintosh operating systems

General proficiency with mobile phone and tablet capabilities and apps

General proficiency in the use of ticketing tools

General proficiency in the support of Crestron and or AMX control systems

General proficiency of video conference solutions like MS Teams and Zoom

General proficiency of cable, satellite, and streaming services

General proficiency in the support of networking systems

General proficiency in hardware and software troubleshooting skills

General proficient knowledge and adherence of customer service best practices

Meets established SLA's

Strong knowledge of AV standard processes and business applications