General Electric Credit Union · 23 hours ago
IT Support Analyst
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expGeneral Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati. They are seeking an IT Support Analyst to provide Tier 1 support for all users, ensuring excellent service and efficient resolution of IT issues.
Financial ServicesLegalNon ProfitReal Estate
Responsibilities
Tier 1 support for IT support issues
IT Inventory Control and Maintenance
Communication with end users via direct contact or electronic means such as email
In-Person Desktop support for end users
Computer and peripheral deployment across all departments
Travel between branches in company owned vehicle
Work in a ticketing system meeting company defined SLAs and Documentation Standards
Work with Microsoft Active Directory and Microsoft 365
Qualification
Required
Associate degree in IT/Computer Science
IT Professional Certifications i.e. CompTIA A+
1 Year of comparable field experience
Basic IT Skills: Candidates should have a solid understanding of common IT concepts, including hardware, software, networking, and operating systems
Troubleshooting Skills: They should be able to diagnose and resolve common technical issues faced by end-users (e.g., printer problems, login issues, software glitches)
Knowledge of Ticketing Systems: Familiarity with ticketing systems (such as ServiceNow, Jira, or Solarwinds) is essential for logging and tracking incidents
Understanding of Security Practices: Awareness of security best practices (password policies, data protection, etc.)
Effective Communication: Candidates should communicate clearly and empathetically with end-users. Active listening and patience are key
Problem-Solving: They need to think on their feet and find solutions to user issues promptly
Professionalism: Maintaining a professional demeanor, even under pressure, is important
Time Management: Tier 1 analysts handle multiple tickets simultaneously. Good time management ensures timely responses
Adaptability: The IT landscape evolves rapidly. Candidates should be open to learning new technologies and processes
Teamwork: Collaboration with other support tiers and departments is common
Accurate Logging: Properly documenting incidents and service requests ensures smooth handoffs and historical records
Writing Skills: Clear and concise writing is essential for ticket notes and communication
User-Friendly Guidance: Tier 1 professionals should guide end-users through basic troubleshooting steps (e.g., rebooting, checking cables)
Escalation Criteria: Knowing when to escalate an issue to Tier 2 or Tier 3 support is critical
Benefits
Health, Dental and Vision insurance
Life and Disability insurance options
Paid Time Off starts accruing once hired and take your birthday off - paid
401k Retirement plan with up to a 10% match of your base gross compensation
Tuition reimbursement opportunities & professional development
Volunteer opportunities -and earn additional PTO hours!
On-site clinics for Vaccines and Mammograms
Company
General Electric Credit Union
General Electric Credit Union offers investment, real estate, legal, financial, identity theft and debt management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Motley
Chief Financial Officer
Ashley L. Cunningham
Chief Member Officer
Recent News
Cincinnati Business Courier
2025-03-19
The Business Journals
2025-01-10
Credit Union Times
2023-12-24
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