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Making Opportunity Count · 1 day ago

Family Development and Service Coordinator

Gardner, MA, US

Full-time

Hybrid

New Grad, Entry Level

$19.91/hr - $34.81/hr

Making Opportunity Count is dedicated to empowering families to achieve economic security by providing various services. The Family Development and Service Coordinator is responsible for managing enrollment, family supports, and ensuring compliance with Head Start regulations while engaging with families to identify their goals and provide necessary resources.

CommunitiesHealth CareNon ProfitSocial

Responsibilities

Enroll and appropriately place children who qualify for childcare

Enter financial information for new and existing families into the CCFA system full day slots

Complete reassessments as they are due

Maintain financial/slot information and required EEC and program information in each child’s paper and electronic file

Expected to complete all assigned slots at sites during the school year and summer months

Conduct outreach, recruitment, and enrollment. Inform parents of program options and refer to appropriate program along with wait list information and assistance as needed

Maintain communication with DCF social workers for supportive slots. Share information received as needed with Head Start FSC’s, FCC and School Age Coordinator on shared family members

Follow procedures for entries in the data management systems, including case notes, services, and referrals

Provide appropriate referrals and information on community resources

Arrange and attend case conferences as appropriate

Assist with arranging transportation services for children. Transportation coordination, for appointments, meetings, workshops, Policy Council, Health Advisory, and Parent Advisory, and screenings, will be conducted as needed

Assist in following up on child absences

Establish mutually respectful partnerships with families. Orientate parents on MOC’s Child Care and Head Start philosophy and services

An initial Home Visit followed by regularly scheduled visits and/or primary substantial monthly contact will be conducted based on each family’s need and with input and direction from supervisor. Minimally, 3 Home Visits will be conducted each year with additional visits scheduled if needed by the family

Utilize program software data system to develop strength-based assessment that describes the family’s strengths, resources, and support networks. Make appropriate referrals

Develop a Family Partnership Agreement with each family and assist in setting and meeting individualized goals

Advocate for families and support them to advocate for themselves and their children

Collaborate with parents to participate in leadership and growth opportunities, such as Parent and Health Advisory’s, Policy Council, and Parent Committee’s. Encourage volunteerism and assist with program volunteer activities

Follow the Head Start Parent, Family, and Community Framework by promoting engagement and school readiness. Be familiar with the child’s School Readiness goals and assist the parents in successful transitions

Provide skill building activities for parents involving literacy, financial education, child development, nutrition, and health, and understanding their role as their child’s first teacher

Encourage and assist families in the timely delivery of medical, dental, mental health, and nutrition services. Assist the health component staff with obtaining physicals, immunizations, dentals, and other health records

Comply with Abuse and Neglect reporting policies. Intervene during family crises by offering assistance and resources as needed

Responsible for family emergency (Blue card) information

Assist with answering telephones

Assist with arranging early morning coverage when needed

Check and respond to agency emails on a regular basis

Participate in staff and building meetings

Serve as a productive team member on in-house and community interdisciplinary teams

Must comply with MOC and Head Start neglect and abuse policy

Demonstrate professional boundaries and confidentiality by communicating effectively and professionally, using verbal and nonverbal messages and reflective listening skills

Notify supervisor and classroom when absent and arrange rescheduled responsibilities and/or communicate coverage needs

Qualification

Social work degreeBilingualComputer proficiencyOrganizational skillsCultural sensitivityDependableFlexibleCommunication skillsConfidentialityTeam collaboration

Required

Associates degree or certification in social work, human services, counseling, or related field

Reliable vehicle, valid license, proof of liability vehicle insurance in accordance with EEC requirements

Dependable and Flexible

Able to maintain confidentiality

Ability to work with other adults and children

Willingness to attend job related trainings outside of normal work hours

Ability to follow directions

Bi-lingual staff must be able to speak, write and read in two languages, and assist with translations as necessary

Good communication skills and the ability to interact sensitively with diverse populations

Have computer proficiency with word processing, spreadsheets, and data-based software

Organizational skills required in a fast-paced environment

Have a working phone

Able to react to new assignments positively and to handle other tasks as they arise

Exhibit cultural sensitivity

Must have a suitable Background Record Check (BCR)

Follow MOC policies and procedures as described in the Staff Handbook and Personnel Policies as well as the Head Start Program Performance Standards and Dept. of Early Education and Care regulations

Fulfillment of all specific health and safety requirements (staff physical every two years, with evidence of Mantoux and MMR test, OSHA, first aid and CPR)

Must be in good physical and mental health and be able to lift children and/or work-related equipment, walk, bend, sit on floor and climb stairs