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TikTok · 1 week ago

Quality Assurance Team Lead - USDS

Scottsdale, AZ

Full-time

Hybrid

Lead/Staff

TikTok is the leading destination for short-form mobile video, and they are seeking a Quality Assurance Team Lead within their U.S. Data Security division. This role involves overseeing the strategic direction and execution of quality assurance and content moderation programs, ensuring alignment with TikTok's mission while enhancing the effectiveness of Trust and Safety operations.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Provide strategic leadership, management and direction to a multifaceted team, fostering innovation, collaboration, and excellence in all aspects of program management

Oversee the development and implementation of comprehensive quality assurance and content moderation strategies, ensuring alignment with TikTok's overall mission and values

Ensure seamless collaboration and integration among different teams and projects, facilitating cross-functional engagements and stakeholder alignment

Drive the continuous improvement of processes and policies, leveraging insights and data analysis to inform decision-making and program enhancements

Manage resource allocation and project prioritization, ensuring the effective use of resources and timely delivery of program objectives

Engage with senior leadership and external partners, representing the Trust and Safety initiatives and advocating for support and resources

Monitor and evaluate program performance, implementing adjustments and strategies to meet and exceed organizational goals and objectives

Qualification

Program ManagementQuality AssuranceContent ModerationStakeholder EngagementStrategic ThinkingResilienceLeadershipCommunicationProblem-Solving

Required

Bachelor's or Master's degree in Business Administration, Management, or a related field, with significant experience in program or project management roles

Proven leadership experience in program management, preferably within content moderation, quality assurance, or related fields

Demonstrated ability to lead and inspire a team of senior professionals, managing multiple projects and initiatives across diverse operational areas

Strong strategic thinking and problem-solving skills, with a proven track record of driving program success and innovation

Excellent communication and stakeholder engagement abilities, capable of effectively navigating complex organizational structures

Deep understanding of quality assurance methodologies, content moderation challenges, and the digital media landscape

Preferred

Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role

Your resilience and commitment to self-care to manage the emotional demands of the role

Benefits

Comprehensive and evidence-based programs, to promote and support physical and mental wellbeing

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)