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The Management Trust · 20 hours ago

ASSISTANT DIRECTOR OF HOA OPERATIONS

Sacramento, CA 95834, USA

Full-time

Onsite

Lead/Staff, Director/Executive

$75K/yr - $85K/yr

3+ years exp

The Management Trust is a community association management company dedicated to effective management and client satisfaction. The Assistant Director of HOA Operations is responsible for providing exceptional customer service while ensuring compliance with community regulations and facilitating communication between management and homeowners.

Real Estate

Responsibilities

Attend and manage association meetings, including, but not limited to: Board Hearing Meetings and the Design Review Committee Meetings, as required

Provide analytics and related supporting documents in preparation for Board and Committee meetings

Manage and oversee the architectural change application process, including timely compilation of necessary documents for committee review and distribution to homeowners

Monitor for status and timelines of applications and maintain system records as needed

Educate homeowners and other parties on architectural guidelines, rules, regulations, HOA compliance, and the enforcement process

Respond to inquiries and complaints with exceptional customer service

Maintain well-written and professional communication with internal and external customers

Coordinate and monitor responses to customer feedback and customer inquiries

Train department staff and ensure they remain current with various compliance requirements

Develop internal processes and regularly reevaluate for efficiency

Regularly communicate with multiple levels of staff to ensure effective channels remain open between the HOA team and homeowners regarding compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner

Review all reports and violations as required, including those for the Club, security, and parking; determine appropriate response, including legal action

Oversee suspension of privileges for unpaid assessments and violation fines

Conduct exterior inspections for escrow and homeowner change and/or improvement requests to verify specifications are in accordance with community standards

Process compliance notices (either post-inspection or as needed) in accordance with community guidelines, add fines and hearing outcomes as directed

Support updating of Association information in system of record including Board and Committee information, updates to rules and maintenance obligations, and document libraries

Stay keenly organized on recurring items

Establish procedures and provide administrative oversight for internal initiatives

First escalation for all homeowner phone calls transferred from Compliance Administrators

Other duties and special projects as assigned

Qualification

Building Inspector experienceBachelor's degreeICC certificationsMicrosoft OutlookMicrosoft ExcelMicrosoft WordPublic speakingCustomer serviceMulti-taskingLeadership abilitiesConflict resolutionWritten communicationVerbal communicationAttention to detailTeam playerAdaptability