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Texas Attorney General · 1 day ago

OAG - Constituent Affairs | Customer Service Rep I | 26-0216

Texas-AustinWork Locations

Full-time

Onsite

Entry Level

1+ years exp

The Texas Attorney General's Office is seeking a Customer Service Representative for their Constituent Affairs Division. This role involves responding to public inquiries, assisting with clerical tasks, and maintaining internal systems at the agency.

GovernmentLaw EnforcementNon Profit

Responsibilities

Responds to inquiries to the main OAG switchboard by providing information and referrals; records required information as needed

Assists with clerical tasks, reports, and other duties as assigned

Maintains various internal tracking and filing systems

Reads and routes agency correspondence; prepares outgoing mail, courier requests

Greets visitors, responds to inquiries, and directs them to appropriate staff

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualification

Customer serviceData entryWord-processingClerical tasksBilingual (English/Spanish)Sound judgmentStress managementEffective communicationTeam collaborationFeedback responsiveness

Required

Education: Graduation from high school or equivalent

Experience: One year of full-time experience in administrative support, customer services, or public information; may substitute thirty credit hours from an accredited college or university on a year-for-year basis

Skills in using a computer for word-processing and data entry/retrieval

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to handle stressful situations

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to work 8:00 a.m. – 5:00 p.m., Monday through Friday

Ability to lift and relocate 30 lbs

Ability to travel (including overnight travel) up to 5%

Preferred

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis

Experience: Multi-line switchboard and clerical tasks

Knowledge: State government

Skills: Data entry, word-processing, mail merger and using the Internet

Other Language: Ability to proficiently read, write, and speak English and Spanish

Ability to type 35 wpm