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SPS · 1 day ago

Legal Records Associate

New York, New York, United States

Full-time

Onsite

Entry Level

$20/hr - $20.50/hr

1+ years exp

SPS North America is an award-winning employer offering outsourcing solutions across the globe. The Legal Records Associate is responsible for the maintenance and security of legal records, ensuring exceptional service to clients and employees.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)

Evaluates current active records system for compliance by taking inventories and reviewing information retrieval needs

Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the firm's records and prompt assistance

Coordinates information creation, receipt, storage retrieval, and disposition

Ensures security and preservation of records in records centers and inactive records

Works with departments on special information research and retrieval projects to ensure that all information needs are met

Ensures application of retention schedules to inactive records

Answer verbal, telephone, written, and e-mail inquiries, regarding records requests in an efficient manner

Prepare new files within the records system guidelines

Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package

Manages outgoing mail/package transactions

Notifies employees upon receipt of inbound deliveries

Submit work orders for certain requests

Maintains the Business Service Center area in a neat and orderly fashion

Proactively seeks out additional work during downtime

Builds professional relationships with customers and other teams

Maintains professionalism and composure when interacting with all employees

Trains back-up and providing guidance on policies and procedures

Determines what additional support is needed when handling sensitive inquiries

Provides exceptional customer service to client

Provides reception or concierge (front of office) or office services (back of office) coverage as needed

Qualification

Records managementCustomer serviceOrganizational skillsLegal-specific systemsCommunication skillsAttention to detailProblem-solvingTime managementConfidentialityFlexibility

Required

High School Diploma (or equivalent) required

1-2 years or work experience required

Ability to work assigned work hours determined by the manager

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Superb written and verbal communication skills

Current knowledge or ability to learn computer-based systems required for functions of the position (such as Microsoft Suite, Adobe, etc)

Required to maintain an overall professional appearance and attitude

Adhere to all policies and procedures required

Driven by client satisfaction

Strong integrity, and solid business ethics

Excellent presentation and interpersonal skills

Excellent written and oral English communication skills

Expert in customer service skills, professional attitude, and appearance

Outstanding organizational skills

Ability to maintain confidentiality

Attention to detail

Able to speak clearly so listeners understand, identify, and understand the speech of another person

Strong initiative required; ability to work independently with minimal direct supervision

Be personable, articulate, knowledgeable, and professional in presenting oneself in a professional setting

Flexibility in dealing with simultaneous projects

Ability to learn skills quickly

Reading, writing, and arithmetic skills

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to lift or move 40 lbs. or greater frequently