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ezCater · 1 day ago

Staff Software Engineer, Customer Service (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$185K/yr - $232K/yr

7+ years exp

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. As a Staff Software Engineer for our Customer Service technology stack, you will focus on building solutions that will transform ezCater’s customer experience and design the architecture of a modern tech stack that integrates with Salesforce Service Cloud.

CateringFood and BeverageHospitalityMarketplace

Growth Opportunities

No H1B

Responsibilities

Take a lead role in developing the technical architecture and roadmap driving the transformation of our customer service tech stack, in collaboration with stakeholders across the organization

Build architectural standards and best practices for ezCater’s software platform

Set the technical strategy and vision for the Customer Service roadmap, focused on enabling integration with Salesforce Service Cloud

Strike a balance of quality and speed while working on company-level priorities

Be a visionary leader providing guidance and mentorship to your teammates across the organization

Raise the bar for software quality, architecture, and expectations of what is achievable within the engineering organization

Qualification

GoRuby on RailsJavaGraphQLRESTSalesforce Service CloudZendeskHubSpotTwilioAmazon ConnectTechnical LeadershipCommunicationMentorshipCollaboration

Required

7+ years of professional development experience, with a focus on backend technologies and building services using Go, Ruby on Rails, Java or similar languages

Proven expertise building APIs using GraphQL and REST

Demonstrated success integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others

Exposure to contact center tooling like Twilio and Amazon Connect is a plus

Experience designing backend systems specifically for Salesforce integration, with a solid understanding of how Salesforce consumes external APIs (Apex callouts, External Services, Platform Events, Data Cloud ingestion, etc.)

Experience establishing future technical vision along with other Staff and Principal Engineers, and driving alignment with technical and non-technical stakeholders

Excellent written and verbal communication, with a commitment to quality documentation

Eagerness to give and receive feedback in a collaborative learning environment

Friendly, flexible and pragmatic approach to work