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Citi · 1 day ago

Applications Support Sr Analyst – Loan IQ – Assistant Vice President

Jersey City New Jersey United States

Full-time

Hybrid

Mid, Senior Level

$109K/yr - $164K/yr

5+ years exp

Citi is a global financial services company, and they are seeking an Applications Support Senior Analyst for their Loan IQ platform. This role is crucial for ensuring the continuous operation and high performance of the Loan IQ production environment, providing technical and business support to enhance efficiency and stability in lending operations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed

Maintain Production environments with highest levels observability, resiliency, and recoverability

Partner with other regional teams for providing a stable Production Support coverage to Business

Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations

Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution

Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency

Ensure Incident & Problem management procedures are diligently followed for the Production Management service

Handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems

Implement and drive automations focused on productivity improvements and toil reduction

Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis

Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner

Qualification

Loan IQ expertiseLoans domain knowledgeUnix/Linux skillsSQL knowledgeMonitoring tools experienceLog Aggregation toolsRESTJMS experienceJava programmingMiddleware solutionsApache Spark experienceCommunication skills

Required

5-7 years' experience in an Apps Support role is essential

Loan IQ platform expertise, with strong background in Loan IQ functionality

Deep Loans domain knowledge in a large financial services organization including deal booking mechanics, corporate actions, payment systems, and credit agreements acumen

Good Unix/Linux and Shell scripting skills

Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics

Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM)

Consistently demonstrates clear and concise written and verbal communication skills

Effectively share information with other support team members and with other technology teams

Good knowledge of SQL (Oracle dialect is preferable)

Experience with REST, JMS, Spring Boot, Tomcat and JSON and XML processing

Experience in Apache Spark, Hive, Starburst

Experience with Middleware solutions such as Kafka

Experience with Java or other programming languages and a willingness to learn new technologies

Bachelor's/University degree

Preferred

Experience supporting LoanIQ or Oracle Flexcube is preferrable

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

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2023 (1375)

2022 (1117)

2021 (876)

2020 (901)