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Q2 · 2 days ago

Customer Programs Manager

Austin, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Q2 is a leading provider of digital banking and lending solutions, and they are seeking a Customer Programs Manager to drive customer adoption, retention, and revenue expansion. This role involves developing targeted initiatives that enhance customer experience and influence product adoption and renewal success.

Financial ServicesFinTech

No H1B

Responsibilities

Develop and execute product marketing and distribution programs tailored to targeted channels and customer segments

Create and implement marketing strategies, assets, and campaigns for partners, including resellers, system integrators, VARs, OEMs, and others

Champion and evangelize product distribution objectives within the organization and across partner networks

Design and manage partner-focused events, conferences, webinars, and meetings to strengthen engagement and drive alignment

Collaborate with digital marketing teams to tailor online promotional efforts and messaging for specific channel partners

Establish and implement KPIs and metrics to evaluate the effectiveness of channel programs and quantify revenue impact

Oversee day-to-day execution of channel marketing initiatives, ensuring consistency, quality, and performance optimization

Work closely with sales, product, and partner teams to align marketing initiatives with business goals

Qualification

Channel marketingPartner marketingMulti-channel marketingMarketing automationCRM systemsStakeholder managementAnalytical skillsProject managementCommunication skillsCollaboration

Required

Typically requires a bachelor's degree in marketing, Business, or a related degree and a minimum of 2-4 years of related experience

2+ years of experience in channel marketing, partner marketing, or related roles within a B2B or tech environment

Strong understanding of partner ecosystems including resellers, VARs, OEMs, and distributors

Proven ability to design, execute, and optimize multi-channel marketing programs

Excellent communication, project management, and stakeholder management skills

Ability to work cross-functionally in a fast-paced, collaborative environment

This position requires fluent written and oral communication in English

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time