Unique Vacations, Inc. · 2 weeks ago
IT Global Support Administrator
Miami, FL
Full-time
Onsite
Mid Level
3+ years expUnique Vacations, Inc. is an affiliate of the worldwide representative for Sandals Resorts and Beaches Resorts, seeking an IT Global Support Administrator to join their Miami-based team. The role involves providing technical support for desktop/laptops and mobile devices, assisting with network maintenance, and ensuring seamless integration of computer systems within the organization.
Marketing & Advertising
Responsibilities
Responsibility for organizing the facilities hardware infrastructure
The installation, configuration, and ongoing usability of desktop/laptops computers, peripheral equipment and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Works with Network, Sysadmin, InfoSec and Projects teams as appropriate to determine and resolve problems received from clients
Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated file servers, email servers, application servers, and administrative systems
Recommends and / or performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software
Assesses functional needs to determine specifications for purchases
Maintain an updated electronic equipment inventory in the asset management system and perform periodic inventory audits
Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable
On call responsibilities as required
Stay abreast of advances in technology and make recommendations on how such advances can be used to the benefit of the organization
Maintaining endpoint inventory in supporting C-Suite users
Qualification
Required
Must have a strong focus on quality customer service
Must be able to multitask and manage time effectively
Experience supporting remote users (Windows and Mac)
Experience basic with networking (TCP/IP protocols, LAN/WAN Configuration, DHCP), VPN, Active Directory, Microsoft 365, network troubleshooting
Technically competent with various software programs
Flexible during times of change
Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
Strong written and oral communication skills
Must be able to learn, understand and apply new technologies
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Education: Minimum associate degree in information technology or related field
Experience: Candidates must have a minimum of three years' experience in a similar capacity (IT support, preferably in a global or multinational environment)
Preferred
ITIL, CompTIA or Microsoft Certification
Manage Engines Tools (AD Manager, Endpoint Central or other MDM Solutions)
Familiar with IT services managements tools (e.g., Jira, ServiceNow)
Benefits
Health
Dental
Vision
Employer paid life insurance, STD, and LTD
Sick days
Vacation days
9 Holidays
Tuition assistance
Parental leave
401K plan with a company match
Company
Unique Vacations, Inc.
Unique Vacations Inc. is an affiliate of the worldwide representative of Sandals and Beaches Resorts.
Founded in 1981Miami, Florida, US
201-500 employeesH1B Sponsorship
Unique Vacations, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Andrew Blanco
Chief Operating Officer
Liz Kaiser
Vice President, Brand Development & Strategic Partnerships
Company data provided by crunchbase