Information Technology Support Analyst jobs in United States
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Radiant Systems Inc ยท 23 hours ago

Information Technology Support Analyst

positionAnn Arbor, MI
timeContract
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Radiant Systems Inc is seeking an IT Support Analyst to provide technical assistance and support for computer systems and users. The role involves monitoring service requests, troubleshooting hardware and software issues, and ensuring effective communication of IT services to users.

CRMInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Monitor and respond to ServiceNow tickets, handling requests via email, chat, phone, or face-to-face interactions
Oversee onboarding and offboarding processes for employees
Troubleshoot and resolve hardware and software issues on PC and Mac platforms
Develop and maintain clear documentation for IT and system procedures
Provide technical support for conference rooms and assist during company events
Communicate IT products and service information to users in an accessible manner
Follow up with users to ensure satisfaction and address unresolved issues
Relay user feedback to relevant internal teams for continuous improvement
Track and manage inventory of hardware and software assets
Relocate PC systems as needed and participate in special projects

Qualification

Troubleshooting PCMacIT support experienceITILITSM familiarityCustomer service orientationConference room technology supportNetworking conceptsCommunication skillsAttention to detailTeamworkIndependent workDocumentation skills

Required

Strong troubleshooting abilities for both PC and Mac environments
Proven experience providing IT support in a corporate setting, both onsite and remotely
Excellent communication skills, with the ability to explain technical concepts to non-technical users and document procedures clearly
Exceptional customer service orientation, attention to detail, and proactive follow-up
Ability to work independently and as part of a team
Familiarity with ITIL and ITSM best practices
Experience supporting conference room technology

Preferred

Bachelor's degree in a related field
Advanced knowledge of Mac support
Experience troubleshooting video conferencing systems
IT COMPTIA certifications and at least two years of relevant experience
Basic understanding of networking concepts (TCP/IP, WAN/LAN, switches, firewalls, VPNs, SAN, wireless)

Company

Radiant Systems Inc

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Radiant Systems, Inc. is a certified Minority Business Enterprise, a Global Consulting company founded in 1995.
dateFounded in 1995
location
New Jersey, Saint Patrick, TTO
people-size501-1000 employees
web-link
http://radiants.com

H1B Sponsorship

Radiant Systems Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)

Funding

Current Stage
Late Stage

Leadership Team

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Rayn Kamesh
Head of Sales/Director, Strategic Partnership - MSP/VMS Accounts
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Company data provided by crunchbase