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CooperCompanies · 2 days ago

Inside Sales Representative- Tucson, AZ

6550 S. Bay Colony Dr, Tucson, AZ, 85756, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

CooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting families during critical healthcare moments. The Inside Sales Representative will educate families on cord blood banking options and provide superior customer service through various communication channels.

Medical Device

Responsibilities

Educate families on their cord blood banking options, empowering them to make an informed decision

Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions

Remain current on all procedural activities and follow ups

Remain current on all training and other administrative tasks

Meet or exceed monthly, quarterly, and yearly sales and client service goals

Adhere to all Consumer Sales processes and policies

Review recorded calls with the manager to identify best practices and areas of opportunity

Ensure quality standards are met per company Quality Policy

Generate IRs to capture client and other relevant issues

May be trained as a mentor/trainer

Ensure client data, including personal, credit card and medical information is protected

Qualification

Inside sales experienceCustomer service skillsSiebel Systems knowledgeMicrosoft ExcelMathematical skillsLanguage skillsReasoning abilityMS Office familiarity

Required

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

To perform this job successfully, an individual should have knowledge of Siebel Systems, Inc. Contact Management systems

Knowledge of Microsoft Internet Explorer Internet software and Microsoft Excel Spreadsheet software

Familiarity with MS Office

May be required to work hours (weekends/holidays) outside the normal business schedule

Responsible for monitoring work hours to avoid the accrual of overtime. Overtime must be approved by a manager

May be required to be accessible by pager/cell phone during off hours

Work hours dictated by requirements of the Consumer Sales department

Bachelor's degree or combination of equivalent experience above

Preferred

2+ years of previous inside sales or call center experience is a plus/preferred

Benefits

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off for vacation, personal, sick and holidays

Multiple other perks and benefits

Company

CooperCompanies

CooperCompanies (Nasdaq: COO) is a leading global medical device company focused on helping people experience life’s beautiful moments through its two business units, CooperVision and CooperSurgical.

Founded in 1958

San Ramon, California, US

10001+ employees