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TELUS Digital · 23 hours ago

Director, Technology Strategy

Durham, NC

Full-time

Hybrid

Director/Executive

$132K/yr - $165K/yr

12+ years exp

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. As the Director, Technology Strategy, you will lead large-scale operational transformation programs, partnering with executive stakeholders to redesign business processes and integrate enabling technologies.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Serve as the executive sponsor on complex transformation engagements, ensuring delivery excellence, stakeholder alignment, and measurable ROI

Guide clients in redesigning core operations, modernizing workflows, and embedding process excellence through data and automation

Translate strategic priorities into operational outcomes using lean methods, journey mapping, service blueprinting, and digital enablers

Build and evolve the OT offering — codifying IP, frameworks, accelerators, and GTM assets aligned to our BOM vision

Establish scalable delivery models with blended global teams (onshore, nearshore, offshore)

Collaborate with Sales and Account leaders to shape pursuit strategy, craft proposals, and close new logos and expansion deals

Mentor and develop a high-performing team of transformation practitioners, analysts, and process designers

Define and track KPIs to measure program impact, customer experience, and operational efficiency

Serve as a thought leader — representing TELUS Digital at industry forums, partner events, and client advisory boards

Qualification

Business transformationProcess improvementChange managementProject managementLean Six SigmaCustomer journey mappingData analyticsExecutive presenceMentoringCollaboration