ArtHaus Properties · 2 days ago
Multi Site Community Manager
Oakland, CA
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $102K/yr
3+ years expArtHaus Properties is a subsidiary of Arthaus Partners focused on managing and scaling a residential platform. The Multi-Site Community Manager is responsible for overseeing operations, financial performance, and resident experience across multiple communities, ensuring high standards in leasing, maintenance, and customer satisfaction.
Real Estate
Responsibilities
Lead, train, and develop multiple onsite teams to deliver consistent, high-quality performance
Conduct weekly staff meetings to align goals, review KPIs, and address performance challenges. Maintain employee engagement and retention, targeting voluntary turnover below 15% annually
Partner with Area and Regional leadership to support recruiting, onboarding, and development of onsite team members
Use weekly dashboards and KPI tools to guide accountability, celebrate wins, and address early performance gaps
Ensure all team members are using ArtHaus Management digital and AI tools for leasing, maintenance, and communication in compliance with company standards
Oversee day-to-day operations across multiple communities, ensuring compliance with ArtHaus Management policies and Fair Housing regulations
Conduct property inspections daily at each site to verify curb appeal, cleanliness, safety, and operational compliance
Ensure vacant unit turn times average five business days or less from move-out to market-ready status
Monitor work order completion timelines: respond to emergencies within 2 hours and complete non-emergency requests within 48 hours. Verify all work order data is properly logged and closed in Yardi/EliseAI to support performance dashboards
Manage vendor relationships, ensuring all work meets company quality and budget standards
Serve as the P&L steward for assigned properties, ensuring revenue optimization, expense control, and operational efficiency
Oversee rent collection and enforce lease terms in accordance with company policies and local laws
Maintain portfolio-wide delinquency below 2% of total rent roll
Prepare, review, and manage community budgets, ensuring budget variance remains within ±3%. Drive revenue through occupancy management, renewal strategies, and rent optimization
Review and submit accurate month-end reports summarizing financial and operational performance
Oversee leasing activities across assigned communities to maintain occupancy of 95% or higher
Conduct regular market surveys to assess pricing and positioning
Coordinate marketing initiatives, outreach efforts, and resident engagement programs to drive traffic and retention
Maintain renewal rates of 60% or higher through proactive communication and service quality
Foster a culture of exceptional customer service and prompt resolution of resident concerns
Maintain resident satisfaction (NPS) of 70 or higher through responsiveness and service excellence
Ensure compliance with Fair Housing, safety, and local regulatory requirements
Verify all resident communication and service outcomes are documented in Yardi and EliseAI
Submit weekly performance summaries for all assigned communities, including occupancy, delinquency, renewals, and maintenance KPIs
Communicate key issues, risks, and achievements to Area or Regional leadership promptly
Support the rollout of ArtHaus Management initiatives and provide feedback for continuous improvement
Qualification
Required
High school diploma or equivalent required
Minimum of three years of property management experience, including multi-site or portfolio oversight
Proven track record of meeting measurable goals in occupancy, collections, and resident satisfaction
Strong leadership, organizational, and communication skills
Demonstrated ability to lead with empathy, accountability, and data-driven decision-making
Proficiency in Yardi, EliseAI, and Microsoft Office Suite
Valid driver's license and reliable transportation required
Preferred
college degree preferred
Benefits
Company sponsored housing at the assigned property
401k with employer match
Company phone
Company
ArtHaus Properties
ArtHaus Properties redefines property management as a resident-obsessed, tech-enabled craft that compounds into thriving communities and long-term value.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase