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Empower Federal Credit Union · 22 hours ago

Assistant Branch Manager I- Vestal

3701 Vestal Parkway East, 3701 Vestal Parkway East, Vestal, New York, United States of America

Full-time

Onsite

Mid, Senior Level

$62K/yr - $78K/yr

3+ years exp

Empower Federal Credit Union is committed to positively impacting members through affordable financial services. The Assistant Branch Manager will work alongside the Branch Manager to oversee daily operations, manage staff, ensure operational efficiency, and deliver excellent member service.

BankingFinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Work closely with the Branch Manager to maintain a collaborative, performance-driven team environment focused on continuous improvement

Lead, coach, and support branch staff to build a well-trained, motivated, and accountable team

Promote a respectful and professional workplace that delivers consistent, high-quality service to all members

Encourage a member-focused approach through consultative service and proactive product engagement

Provide consistent, actionable feedback and address performance issues to support individual and team development

Monitor key performance metrics and employee input to identify opportunities for recognition, coaching, and operational improvements

Ensure the delivery of products and services to members adds value and enhances their experience

Maintain thorough knowledge and proficiency in all branch systems and equipment, including Teller, Financial Services Representative, and Teller Supervisor roles

Actively monitor and manage member service levels to meet branch goals

Step into any branch employee role, including the Branch Manager, as needed to provide support and ensure optimal member service

Assist staff with daily operational questions, concerns, and tasks

Actively engage with members to identify referral and sales opportunities across all business lines

Conduct relationship management activities aligned with corporate objectives

Lead sales and service efforts with existing and potential members/Select Employee Groups to ensure their needs are met and identify new leads

Coach staff to ensure product offerings are tailored to member needs and sales goals are met

Monitor service levels and resolve escalated member concerns, fostering strong member relationships

Develop operational excellence with a focus on superior member service while minimizing risk

Ensure compliance with branch and Credit Union policies, procedures, and regulatory standards

Regularly review operational and lending quality control reports, making adjustments as needed to maintain standards

Ensure all staff are familiar with and adhere to audit and regulatory requirements

Stay informed of changes to policies, procedures, and compliance requirements, and ensure necessary updates are implemented at the branch

Collaborate with other departments to support their goals and contribute to the Credit Union’s overall success

Keep staff informed about changes through regular communication via email, Teams messages, daily huddles, and meetings

Take responsibility for personal growth and improvement through continuous training

Perform other duties as assigned

Qualification

NMLS certificationCustomer serviceTeam managementFinancial institution experienceCoachingMentoringVerbal communicationWritten communicationProblem-solvingInterpersonal skillsOrganizational skills

Required

3 to 5 years of related experience in managing or leading large teams

Experience in a financial institution or similar customer-facing environment

Ability to obtain or already possess NMLS certification in accordance with the S.A.F.E. Act of 2008

A two-year college degree or completion of a specialized course of study at a business or trade school, or equivalent practical work experience

Ability to manage and maintain a high level of education and training for branch staff

Excellent verbal and written communication skills and the ability to conduct employee training

Proficiency with spreadsheets, word processing software, and general office equipment

Strong decision-making and problem-solving skills

Ability to plan, organize, and manage multiple tasks effectively

Skilled in developing team strengths through coaching and mentoring

Ability to manage tasks and develop plans within time and resource constraints

Strong interpersonal skills with a focus on creating a positive and collaborative work environment

Preferred

Preferred proficiency in training, mentoring, collaboration, and employee development

Analytical mindset to identify opportunities for enhancing employee experiences

Benefits

Medical and Dental Insurance

401K with Employer Match

Holiday Pay

Paid Time Off

And more!

Company

Empower Federal Credit Union

Empower Federal Credit Union is a full-service financial institution that provides savings, loan, and transaction services to members in Central New York, and in eight counties in New York State.

Founded in 1939

Syracuse, New York, USA

201-500 employees