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BMW Group US · 4 days ago

Automotive - Technical Support Specialist

Woodcliff Lake, NJ

Full-time

Onsite

Mid Level

$58K/yr - $94K/yr

3+ years exp

BMW Group US is committed to creativity and breakthrough ideas, seeking innovative individuals for their team. The Technical Support Specialist provides technical support to dealer workshop technicians, ensuring high-quality repairs and collaborating with product engineering to enhance vehicle systems.

Automotive

Responsibilities

Provides technical support to BMW/MINI dealer workshop technicians for various vehicle systems

Handles TeileClearing and standard cases using TSARA and IRAP Client systems

Ensures high-quality repairs for BMW and MINI customers in the US and Canada

Supplies necessary data to Development and Engineering to improve product quality and reduce warranty expenses

Responds to TSARA cases with professional, comprehensive replies based on internal resources and diagnostic tools

Offers specific testing, diagnosis, and repair recommendations following BMW best practices

Performs control module recoveries using BMW Group Expert Tools to minimize vehicle downtime

Collaborates with Product Engineering on new software solutions and Warranty department on pilot programs

Escalates complex cases to National Technical Support Engineers or Product Engineering when necessary

Tracks data, attaches cases to reports, and maintains open communication with Regional Technical Support Engineers regarding product issues and trends

Qualification

Technical SupportBMW Master TechnicianASE Master TechnicianVehicle Systems KnowledgeOEM ExperienceTechnical TrainingCommunication Skills

Required

Bachelor's degree in engineering or equivalent Technical Support experience with BMW, MINI vehicles

BMW Master technician, or equivalent OEM Master technician, or ASE Master technician (A1-A8)

Min 3+ years in technical training and working experience with BMW and MINI vehicles

Complete ASE certifications as per BMW training guidelines for the Master technician training level

BMW Master technician, or equivalent OEM Master technician, or ASE Master technician (A1-A8)

Preferred

3+ years in OEM or Aftermarket automotive product engineering

3+ years in OEM or Aftermarket automotive service engineering

Benefits

Medical, Dental, and Vision insurance

401(k) with Company match and Retirement Income Account

Employee vehicle program

Bonus eligibility

Paid Parental Leave

Generous PTO and Company paid holidays

Voluntary Benefits to fit your needs

Company

BMW Group US

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Welcome to the official BMW Group US LinkedIn page—where employees, owners, and enthusiasts can learn more about the Ultimate Driving Machine® in the U.S.

Founded in 1975

Woodcliff Lake, NJ, US

1001-5000 employees