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Tenon · 1 week ago

Lead Implementation Consultant

United States

Full-time

Remote

Senior Level

$140K/yr - $160K/yr

7+ years exp

Tenon is the leader in enterprise marketing workflows, providing a single solution for marketing teams to execute campaigns and projects. The Lead Implementation Consultant will lead ServiceNow implementations for enterprise customers, ensuring alignment with customer requirements and industry best practices.

EnterpriseMarketingSecurity

Responsibilities

Lead end-to-end ServiceNow implementations for enterprise customers, serving as the primary technical authority from discovery through go-live and beyond

Architect and configure complex solutions within the ServiceNow platform, ensuring alignment with customer requirements, industry best practices, and Tenon product standards

Conduct detailed discovery sessions with stakeholders to understand business processes, identify gaps, and translate requirements into scalable technical solutions

Develop and maintain implementation methodologies, templates, and documentation to standardize delivery and accelerate time-to-value for customers

Serve as a trusted advisor to customers, providing strategic guidance on platform capabilities, workflow optimization, and change management considerations

Collaborate closely with cross-functional teams including Product, Engineering, QA, and Customer Success to ensure seamless handoffs and alignment throughout the customer lifecycle

Mentor and coach team members on implementation best practices, ServiceNow platform capabilities, and customer engagement strategies, fostering a culture of continuous improvement

Troubleshoot and resolve complex technical challenges during implementations, including integrations, data migrations, and custom development requirements

Create and deliver training materials and knowledge transfer sessions to empower customers to maximize their investment in the platform

Contribute to pre-sales activities as needed, including solution demonstrations, scoping exercises, and technical discovery calls

Stay current with ServiceNow platform updates, new features, and industry trends, leveraging this knowledge to enhance implementation approaches and customer outcomes

Identify opportunities for process improvements and automation within the implementation practice, driving efficiency and scalability

Assist in testing customizations done as part of customer onboardings

Qualification

ServiceNowSoftware implementationTechnical deliveryData migration strategiesIntegration patternsJavaScriptServiceNow certificationsAgile methodologiesCommunication skillsProblem-solvingOrganizational skillsMentoring

Required

7+ years of experience in software implementation, consulting, or technical delivery roles, with a strong focus on enterprise platforms

4+ years of hands-on experience implementing ServiceNow solutions, including configuration, customization, and integration work

Deep understanding of ServiceNow platform architecture, including knowledge of core modules, scripting (JavaScript, GlideRecord, Business Rules, Client Scripts), Flow Designer, and Integration Hub

Proven track record of leading complex implementation projects from initiation through successful delivery

Strong discovery and requirements gathering skills, with the ability to translate business needs into technical specifications

Experience with data migration strategies, integration patterns (REST, SOAP, MID Server), and third-party system connectivity

Excellent communication and presentation skills, with the ability to engage effectively with technical teams and executive stakeholders alike

Strong problem-solving abilities and a proactive approach to identifying and mitigating project risks

Meticulous attention to detail with strong organizational skills and the ability to manage multiple concurrent engagements

Experience mentoring peers, leading workstreams, or driving initiatives that elevate team capabilities

Preferred

ServiceNow certifications preferred: CSA (Certified System Administrator); CIS (Certified Implementation Specialist) or CAD (Certified Application Developer) strongly preferred

Familiarity with Agile methodologies and experience working within iterative delivery frameworks