Genesis10 · 1 day ago
Senior Unified Communications Engineer - Hybrid position
Inver Grove Heights, MN
Full-time
Hybrid
Senior Level
$80/hr - $85/hr
5+ years expGenesis10 is seeking a Senior Unified Communications Engineer for a contract position with our client. This role will deliver modern voice and collaboration technologies supporting the organization’s enterprise communication and customer engagement platforms.
Information ServicesInformation Technology
Responsibilities
Serve as a senior technical engineer and subject matter expert for Microsoft Teams Voice, telephony infrastructure, and CCaaS solutions (Five9 preferred)
Lead the design, configuration, and deployment of enterprise-wide unified communications solutions, including migrations from legacy systems to Microsoft Teams Voice
Develop and maintain end-to-end Visio diagrams, call flow documentation, and detailed specifications for telephony solutions
Collaborate with business stakeholders to gather requirements and translate them into effective voice and collaboration designs that support business goals and processes
Develop telecommunications solutions addressing user and departmental needs across multiple business units
Administer, monitor, and troubleshoot telephony-related hardware, software, and infrastructure, including QoS, call routing, and trunking
Manage and optimize PSTN connectivity, including ISP provisioning, number porting, and circuit management
Perform root cause analysis and proactively identify system deficiencies or trends toward failure, recommending improvements for performance and reliability
Support ongoing voice modernization initiatives, ensuring high availability, scalability, and seamless integration across platforms and endpoints
Apply scripting (PowerShell and/or Python) to automate configuration, reporting, and operational tasks
Collaborate with other engineering teams, product owners, and service managers to ensure effective delivery and support of unified communications services
Contribute to Agile ceremonies and backlog refinement, continuously improving delivery practices and team efficiency
Mentor junior engineers and provide technical guidance, fostering collaboration and knowledge sharing within the voice engineering team
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
5+ years of experience in enterprise telephony, VoIP, or unified communications engineering
Hands-on experience with Microsoft Teams Voice deployment and administration
Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred)
Strong understanding of TDM, IP-PBX, and VM/UM integration
Knowledge of PRI, SIP (station and trunking), H.323, VOIP, analog, and digital telephony systems
Experience designing, administering, and troubleshooting dial plans, call flows, and vectors
Familiarity with QoS/COS, traffic shaping, packet analysis, and troubleshooting IP voice performance
Proficiency with PowerShell and/or Python scripting for automation and system management
Proven ability to work collaboratively across business and IT teams to understand not just how, but why and when voice services best support business goals
Preferred
Experience migrating legacy telephony systems to Microsoft Teams Voice in a large, complex enterprise
Strong knowledge of networking fundamentals, SIP trunking, and ISP coordination
Understanding of cybersecurity principles related to voice systems
Familiarity with ITSM/ITIL practices and Agile methodologies (Scrum experience preferred)
Experience with IVR, ACD, call recording, CTI, and CRM integrations
Excellent documentation and communication skills for both technical and non-technical audiences
Ability to mentor peers and contribute to a culture of continuous improvement
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)
Company
Genesis10
Information Technology and Services
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase