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Farm Bureau Financial Services · 1 day ago

Claims Administration Support Supervisor

West Des Moines, IA, US

Full-time

Onsite

Senior Level

5+ years exp

Farm Bureau Financial Services is dedicated to protecting the livelihoods and futures of their clients/members. They are seeking a Claims Administration Support Supervisor to monitor and assist with the resolution of claims, provide leadership to support personnel, and ensure compliance with regulations in claims processing.

Financial ServicesInsuranceLife InsuranceWealth Management

No H1B

Responsibilities

Monitor, provide input, and assist with the resolution of glass and emergency roadside assistance claims

Maintain ongoing personal contact and provide leadership and management for the Claims Shared Services Support personnel

Ensure claims are settled in accordance with regulations by keeping current with existing and pending claims precedents and legislation for all states

Overseeing that work is properly assigned, adequate reserves are maintained, and that files meet or exceed claims best practices

Oversee all staff development aspects including the selection, training/development, disciplining/performance reviews, salary administration, referring employee complaints, controlling workflow, motivation of employees, and assigned budget activities

Audit department files to ensure proper procedures have been followed, claims have been processed timely and individual goals attained

Respond to inquiries and concerns from policyholders, agents, regulatory agencies and the general public regarding claims matters with the support department