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SHI International Corp. · 1 day ago

Director - Sales Operations

Austin, TX

Full-time

Onsite

Director/Executive

$150K/yr - $195K/yr

7+ years exp

SHI International Corp. is a $16 billion global provider of IT solutions and services, dedicated to helping organizations navigate technological changes. The Director of Sales Operations will lead and optimize sales operations, focusing on analytics, forecasting, and process optimization to enhance commercial performance.

HardwareInformation TechnologySoftware

Responsibilities

Develop, enhance, and standardize sales performance reporting, maintaining core KPIs while designing new metrics aligned with evolving business needs

Oversee the quota deployment process, ensuring accurate, timely, and strategically aligned target settings for sales teams and leadership

Lead the sales forecasting process, leveraging CRM, Power BI, and other analytical tools to improve forecast accuracy, transparency, and predictability

Partner with the CRM strategy team to optimize system usage, workflow design, data governance, and process efficiency

Collaborate with compensation and Anaplan development teams to align incentive structures with performance goals and modelling to support plan design

Work closely with sales leadership and team managers to ensure alignment on forecasting cycles, organizational design changes, and operational effectiveness

Partner with BI and analytics teams to drive standardization of dashboards and ensure reporting meets the needs of executives and business stakeholders

Ensure all sales operations outputs align tightly with corporate strategy and go-to-market objectives

Lead initiatives to consolidate, scale, and standardise sales processes, driving efficiency and operational consistency across the organization

Lead, mentor, and develop a high-performing team of analysts responsible for reporting, quota deployment, and operational support

Qualification

Sales Operations StrategiesCRM Software ProficiencyAnalytical SkillsForecasting MethodologiesPower BIQuota ManagementCompensation ModellingCustomer-Centric MindsetResults OrientationContinuous ImprovementStrategic ThinkingLeadershipCommunicationCollaborationProblem-SolvingAdaptability

Required

Completed Bachelor's Degree in Business or a related field, or relevant work experience required

7-10 years of experience in Sales, Operations, or a relevant functional area

4+ years of experience in a management position required

Ability to travel to SHI, Partner, and Customer Events

Ability to travel 25%

Extensive experience in sales operations, ideally in a leadership capacity within a complex and high-growth organization

Strong understanding of CRM systems such as Dynamics, Salesforce and business intelligence platforms such as Power BI

Demonstrated ability to design, implement, and evolve KPIs and performance frameworks

Proven track record of driving cross-functional collaboration with sales, finance, and go-to-market teams

Strong leadership capabilities with experience developing high-performing operational teams

Skilled in strategic planning and implementation, aligning with the responsibility of developing and implementing strategic plans to achieve organizational goals

Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success

Ability to identify and mitigate risks, aligning with the responsibility of safeguarding the organization's operations and reputation

Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets

Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied

Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth

High degree of analytical and problem-solving skills, with ability to interpret data and convert insights into actionable recommendations

Strong capability with BI tools such as Power BI, including data visualization best practices

Experience with forecasting methodologies, quota-setting frameworks, and compensation modelling tools (e.g., Anaplan)

Proficiency with CRM platforms, with a proven ability to drive adoption and optimize system workflows