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Front Porch Communities & Services · 1 week ago

Senior Executive Assistant

Claremont, CA

Full-time

Onsite

Senior Level

$40/hr - $43.75/hr

Front Porch Communities & Services is seeking a Senior Executive Assistant to provide analytical and specialized administrative support to the Executive Director and/or Regional Director. The role involves offering quality customer service, managing residential billing, and supervising administrative support staff while ensuring compliance with policies and procedures.

CommunitiesConsultingHealth Care

Responsibilities

Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction

Plans conferences, sets up meetings and takes minutes Schedules appointments, gives information to callers composes and sends correspondence

Maintain phone extension list, maintains and updates employee and resident phone directory, maintain management team emergency contact sheet

Residential Billing: Responsible for all accounting related to documenting, keying in all charges in a timely manner, preparing, and distributing resident statements Responsible for aging/past-due account collections and analysis Develop collection strategies to reduce delinquent accounts Makes recommendations to Executive Director regarding charge-offs

Maintain and reconcile account of Capital Expenditures

Programming, inventor and distribution of keys

Analyzes problems, determines approach, compiles and analyzes data, and prepares reports and resolves issues

Contacts company personnel at all organizational levels to gather information and prepare reports

Prepares memorandums outlining and explaining administrative procedures and policies to supervisory staff

Directly supervise 1 or 2 employees who working as administrative support Responsibilities in accordance with the organization's policies and applicable laws include interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems

Performs all duties in a safe and efficient manner Reports any safety hazards and/or accidents to supervisor

Attends all mandatory in-service meetings Complies with all department and facilities policies and procedures

Front Porch is committed to the prevention of accidents by providing equipment with safeguards, personal safety equipment on jobs which require it, and adequate safety instructions to all employees

All employees are required to follow safe work habits in order to prevent injuries to themselves, residents, visitors or other employees

Qualification

Computer proficiencyManagement principlesCommunication skillsElderly care knowledgeAdult learning teachingTeam-building skillsData analysisEnglish proficiencyConflict managementPresentation skills

Required

Effective written communication skills as appropriate for the needs of the audience

Ability to develop and deliver effective presentations; live, via online or virtual mediums

Excellent collaboration and team-building skills

Effective conflict management skills

Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution

Computer proficiency – Excel, Power Point and Word

Ability to define problems, collects data, establish facts, and draw valid conclusions

Knowledge and awareness of the care needs of the elderly and/or chronically ill

Knowledge and ability to teach adult learners

Must be able to read, write, speak and understand English

Must be able to organize, analyze, investigate and implement principles of infection control committee

Demonstrated skill in management principles of planning, organizing, and directing

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations

Ability write simple correspondence

Bachelor's Degree

Company

Front Porch Communities & Services

Front Porch is a dynamic not-for-profit organization, dedicated to empowering individuals to live connected and fulfilled lives through community and innovation.

Glendale, California, USA

1001-5000 employees