TEKsystems · 1 day ago
IT Helpdesk Analyst
Raleigh, NC
Contract
Onsite
Entry, Mid Level
$20/hr - $26/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Helpdesk Analyst to provide advanced support for internal and external customers' hardware and software issues. The role involves managing ServiceNow tickets, troubleshooting various technical issues, and working closely with senior analysts to ensure high-quality support.
Information Technology
Responsibilities
Work closely with Senior Service Desk Analysts and escalation teams
Catch mistakes and information gaps in tickets to ensure high quality
Provide Tier-1 support for Microsoft Office issues
Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile
Help create and maintain support processes for all areas of the business
Work in an on-call rotation
Qualification
Required
2+ years' experience supporting a mixed environment of enterprise and non-standard applications
Strong communication and active listening skills
Strong investigation and diagnostic skills
Familiarity with ITIL processes
Basic understanding of networking technologies
Preferred
Familiarity with Cisco phone provisioning
Familiarity with Citrix hosted applications
Experience with Active Directory and Kerberos
SolarWinds
Microsoft SQL Server database experience
Automation technologies & processes (GE Proficy, PLCs)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase